Operations and Support Professional

2 days ago


Stockholm, Stockholm, Sweden Voi Technology AB Full time
The Role:
This is an exciting opportunity to join our Customer Experience Operations team as a Process & Escalation Associate. You will be responsible for supporting customer escalated issues and managing critical incident cases. This involves working closely with stakeholders across various teams to ensure high quality customer requests resolutions.

Your Key Responsibilities:
  1. Support customer support agents in resolving tickets according to company policies
  2. Manage and resolve sensitive critical incident cases by ensuring high quality communication and coordination between customers, stakeholders and internal teams
  3. Contribute to root cause analysis to address underlying problems for escalations and provide feedback for enhancing the customer experience operations
  4. Collaborate with the Customer Experience Operations team to address gaps and unclarities in documentation, update training material and improve case management and service quality across all markets

Why Choose Voi Technology AB?
  • A chance to work with a fast-growing scaleup in the micromobility industry
  • An opportunity to grow as a professional and be part of a team that builds something meaningful for society
  • A collaborative and dynamic work environment
  • A competitive salary and benefits package


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