Consumer Experience Strategist

8 hours ago


Stockholm, Stockholm, Sweden Work Shop Full time
Role Overview
As a Consumer Experience Strategist at WorkShop, you will play a pivotal role in ensuring the successful delivery of client projects while maximizing profitability and fostering long-term relationships with key stakeholders.

Key Responsibilities
  • Client Growth & Profitability:
    • Own and manage growth, profitability, and budgets for assigned clients;
    • Ensure accurate and timely budget reporting to management.
  • Client Relationship Management:
    • Act as the lead point of contact for all client-related matters across services;
    • Build and maintain strong relationships with client stakeholders, providing regular business updates.
  • Delivery Process Enhancement:
    • Lead and enhance delivery processes to maximize performance;
    • Ensure exceptional customer satisfaction and improved margins.
  • Business Coordination:
    • Coordinate internal and external teams to ensure projects remain within scope, schedule, and budget;
    • Collaborate with cross-functional departments to deliver seamless execution tailored to client needs.

Qualifications
• Experience: 3+ years of account management experience, 2+ years of project management experience, and previous management experience is highly valued;
• Educational Background: Bachelor's or Master's degree in a relevant field (e.g., Business, Communication, Marketing);
• Skills: Strong verbal and written communication skills, proven ability to manage multiple client projects efficiently, business development mindset, and fluent in English, both spoken and written.

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