Technical Operations Strategist

4 hours ago


Stockholm, Stockholm, Sweden Safemind AB Full time

Company Overview

Safemind AB is a leading provider of innovative technology solutions, dedicated to delivering seamless and uninterrupted services to millions of customers worldwide.

As VP Technical Operations, you will be instrumental in building and optimizing systems that minimize incidents, optimize streaming delivery, and ensure operational excellence.

Key Responsibilities

  • Lead high-performing teams, fostering a culture of quality and continuous improvement.
  • Review current processes and identify areas for change to optimize performance, scalability, and incident response.
  • Act as a bridge between engineering teams and technical operations, ensuring effective communication, knowledge sharing, and alignment on priorities.
  • Oversee SLA fulfillment, ensuring a seamless and uninterrupted viewing experience for all customers.
  • Foster a proactive approach to incident management, preventing issues before they occur.

Required Skills and Qualifications

We seek an empathetic and empowering leader with a proven track record of driving change in high-performance environments. You should have extensive experience operating transaction-heavy, consumer-facing services and understand the connection between development and operations.

  • Strong leadership presence with the ability to inspire, develop, and guide teams through change.
  • Significant experience in B2C SaaS operations with a large user base, preferably in live service environments.
  • Deep knowledge of DevOps, SRE, observability, and live operations best practices.
  • Experience with stakeholder management in demanding environments.
  • Customer-centric mindset and pragmatic approach to process improvement.
  • Collaborative spirit, eager to share knowledge and expertise across teams and departments.

Benefits

  • Work-life balance: 30 days of paid vacation annually, generous pension and insurance plan, and competitive parental leave benefits.
  • Well-being: Access to wellness allowance and various initiatives designed to support personal and professional health.
  • Continuous growth: Learning culture that empowers development, with ample opportunities to upskill.
  • Viaplay access: Unlimited access to entertainment offerings, including TV series, movies, live sports events, and more.


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