Regional Scheduling Expert

11 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

We are seeking a highly skilled Regional Scheduling Expert to join our Workforce Management (WFM) team in Stockholm, Sweden. As a key member of our team, you will be responsible for leading a group of 5-8 schedulers managing routines across 6-9 countries.

Your primary objective will be to create efficient and accurate schedules that balance operational goals. You will work closely with the Global Scheduling Lead and collaborate with Planning and Intraday teams to ensure alignment across functions while serving as a key escalation point for complex challenges.

You will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels.

Key Responsibilities:

  • Optimize service delivery for customers worldwide;
  • Grow and develop your team through training and mentorship;
  • Set scheduling strategies for upcoming periods and work with internal teams to deliver them;
  • Design scalable scheduling routines and identify opportunities for global consistency;
  • Interrogate forecasts, make adjustments using expertise, and optimize coverage to meet SLAs and efficiency goals;
  • Identify process improvement opportunities and automate or improve efficiency and reduce waste and cycle times across WFM practices;
  • Drive and be accountable for WFM KPI improvements;
  • Co-own quarterly OKR target-setting with fellow leads;
  • Build smaller-scale forecasts to support exceptional events.


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