
Business Solutions Expert
7 hours ago
About Us
HVD Group is a leading provider of business solutions for the craft and construction industries, with over 50 years of experience and innovation. Our mission is to empower professionals worldwide with tools that transform their work and have a lasting impact on their daily lives.
As a Subject Matter Expert, you will be part of our Product's Technical Services Team, driving innovation, quality, and performance across our solutions. You will leverage your expertise to refine our products, support peers, and deliver results that truly make a difference.
Key Responsibilities:
- Define Test Plans and Criteria: Develop comprehensive test plans, user acceptance criteria, and drive improvements in testing through automation opportunities.
- Collaborate with Development Teams: Work closely with development teams to provide expert guidance on crafting impactful use cases.
- Guarantee Quality Across SDLC: Conduct quality checks throughout the Software Development Lifecycle (SDLC), adhering to our stringent QA methodologies.
- Escalated Support: Provide escalated support to tackle complex customer issues alongside our Support team.
- Analyze Feature Usage Trends: Monitor feature usage trends with data intelligence to inform future product enhancements.
- Contribute to Knowledge Base: Share your expertise and contribute to our knowledge base, promoting consistent learning and information sharing across teams.
Requirements:
- Proven Industry Experience: Demonstrated experience working with craft or construction business solutions.
- Technical Expertise: A strong background in software testing, preferably with automated testing experience, and familiarity with Agile development methodologies.
- Computer Science Education: A bachelor's degree in computer science or a related field.
- Strong Analytical Skills: A proactive problem-solving mindset and exceptional analytical skills.
- Excellent Communication Skills: Excellent collaboration and communication skills.
- English Language Proficiency: Fluency in English.
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