Estee Lauder Companies Counter Manager

4 weeks ago

Stockholm, Stockholm, Sweden Estée Lauder Companies Full time
Job Title: Counter Manager

About the Role:

We are seeking a highly motivated and experienced Counter Manager to join our team at Estee Lauder Companies. As a Counter Manager, you will be responsible for leading a team of make-up artists and creating memorable shopping experiences for our customers.

Key Responsibilities:

* Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere.
* Track of sales, monitor KPI's and communication of business results.
* Follow the business trends and create action plans to generate incremental sales.
* Maintain and monitor inventory levels.
* Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments.
* Optimize the store's schedule according to peak hours.
* Maintain excellent visual merchandizing and hygiene standards at all times.

People Management:

* Be responsible for the full cycle of recruitment.
* Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience.
* Continually conduct performance discussions and provide constant feedback to ensure positive results.
* Proactively manage poor performance, addressing attendance or conduct issues in line with brand expectations, utilizing the appropriate procedures and support.
* Build a good work environment ensuring that the employees are thriving and take action in case of conflicts.

Requirements:

* Minimum of high school diploma or have a certificate from a make-up school.
* +3 years of working experience in retail sales preferably within the beauty sector, with management experience.
* Business-minded and aligned with KPI's set by the company.
* Proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience.
* Strong multitasking skills and can oversee multibrands.
* Excellent communication, organisation, delegation and time management skills.
* Proficient in a Nordic language and in English both in speaking and in writing.
* Proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems.
* Able to work retail hours including days, nights, weekends and during special events.
* Familiar with Social Media platforms such as TikTok and Instagram.

About Us:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

What We Offer:

* Competitive salary including a bonus opportunity.
* Discounts on part of the company's product portfolio.
* Great training and development programs on a professional and personal note and the opportunity to move to other markets.
* Want to make a difference at work? We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives.

Next Steps:

If you are a motivated and experienced professional looking for a new challenge, please apply through our Career Portal. We look forward to receiving your application.

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