
Operations Efficiency Expert
3 days ago
We are looking for an experienced Customer Service Operations Lead to join our team at Signode and drive business growth through efficient operations.
Your Role
As a Customer Service Operations Lead, you will be responsible for overseeing the day-to-day business and ensuring smooth and efficient operations. You will also be responsible for developing and implementing process improvements to enhance customer satisfaction and operational efficiency.
Key Responsibilities
Manage day-to-day business operations, ensuring efficient and effective workflow.
Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
Collaborate with internal departments to support business objectives and drive cross-functional initiatives.
Stay up-to-date with industry trends and best practices to continuously improve business processes.
Coach and develop team members to achieve individual and team goals.
Qualifications
Proven experience in customer service operations, preferably in an on-site role.
Strong analytical and problem-solving skills, with the ability to interpret data and drive insights.
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
Results-driven and goal-oriented, with a proven track record of achieving results in a fast-paced environment.
Ability to adapt to changing priorities and deadlines, with a flexible and proactive approach.
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