Cybersecurity and Networking Expert

2 days ago


Stockholm, Stockholm, Sweden Ubiquiti Inc. Full time

We are seeking a cybersecurity expert with a passion for networking to join our team as a Cybersecurity and Networking Expert. As a key member of our support staff, you will provide expert technical assistance to new enterprise customers, working closely with cross-functional teams to drive product improvement.

Job Responsibilities
  1. Providing technical support for our product lines via phone, web chat, and email.
  2. Owning incoming requests from beginning to resolution for premium customers.
  3. Educating customers on the features and best practices of our products.
  4. Assisting customers with architectural design.
  5. Troubleshooting and diagnosing issues, including providing workarounds when required.
Required Skills and Qualifications
  1. Practical knowledge of one or more technical domains that you have helped explain to normal users.
  2. Experience with networking including routing, switching, security, and VPNs; and an understanding of various networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux) is preferred.
  3. Knowledge of and enthusiasm for Ubiquiti products is a bonus.
  4. Ability to work in a fast-paced environment with changing priorities.
  5. Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions).


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