Business Partnership Manager

12 hours ago


Stockholm, Stockholm, Sweden Waitwhile Full time
Transforming Customer Experiences with Waitwhile

We're dedicated to empowering businesses to streamline their operations and deliver exceptional customer experiences. Our industry-leading queue management and appointment scheduling platform has helped over 10,000 companies worldwide, positively impacting more than 250 million people.

Our mission is to eliminate waiting and improve customer journeys. We're looking for a skilled Customer Success Manager in Stockholm to join our journey. This role offers an exciting opportunity to work with a fast-paced, rapidly growing technology scale-up with an awesome culture and benefits.

About the Role

You'll serve as a trusted advisor to our valued customers across the EMEA region, providing expert guidance on our product and gaining a deep understanding of each customer's business goals, challenges, and solutions.

Collaborating closely with our Sales, Support, and Engineering teams, you'll ensure seamless product implementations, share innovative best practices, and conduct strategic sessions to set goals and uncover improvement opportunities.

As a Customer Success Manager, you'll contribute directly to creating exceptional customer experiences and fostering long-term partnerships.

Main Accountabilities
  • Account Management: Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.

  • Strategic Relationships: Build trusted relationships with customers, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions.

  • Product Expertise: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile.

  • Technical Success: Drive technical success by executing product implementations, configuring accounts, and performing performance analyses.

  • Process Improvement: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability.

  • Sales Collaboration: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience.

  • Customer Feedback: Be the voice of our customers, acting as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development.



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