Telecom Business Analyst
1 week ago
About the Role
We are seeking an experienced Business Analyst to join our team at Ubique Systems. The ideal candidate will have a strong background in Salesforce CRM implementation and telecom industry knowledge.
Key Responsibilities
- Conduct product vision, stakeholder engagement, backlog management, requirement definition, product roadmap planning, sprint planning, system integration, and user acceptance testing.
- Create the BRS document based on feasibility outcomes.
- Advise and mentor diverse teams on application and integration development best practices.
- Conduct requirement gathering/discovery sessions with key stakeholders.
- Develop acceptance criteria for prioritized features and break them down into Salesforce-specific user stories.
- Collaborate with the implementation team to ensure solution alignment with business needs.
Requirements
- 12-15 years of experience in Salesforce CRM implementation.
- 3+ years of experience as a Business Analyst in implementing Salesforce Communications Cloud.
- Solid knowledge of telecom industry dynamics.
- At least one full implementation cycle experience in Salesforce Communications Cloud.
- Strong experience capturing requirements from various stakeholders and delivering solutions effectively.
- Proficient in working with design procedures and delivery teams to ensure timely availability of business information.
- Sound knowledge of CPQ, Order Management, EPC, and CLM in Communications Cloud.
- Experience in requirement gathering, risk assessment, and documentation.
- Exposure to business change management.
- Salesforce Communications Cloud implementation experience.
- Knowledge of CPQ, Order Management, EPC, and CLM on Vlocity.
- Fluency in Swedish language.
- Agile certification.
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