Senior Technical Operations Manager

9 hours ago


Stockholm, Stockholm, Sweden Safemind AB Full time

Job Summary

We are seeking an exceptional Technical Operations Director to join our team at Safemind AB. As a key member of our organization, you will be responsible for leading our technical operations efforts, developing strategies to improve system performance, and fostering a proactive approach to incident management.

Responsibilities

  • Develop and implement process improvements to optimize system performance and scalability.
  • Collaborate closely with cross-functional teams to drive operational excellence and successful change implementation.
  • Oversee SLA fulfillment and ensure a seamless viewing experience for all customers, regardless of service load.
  • Identify areas for change and develop solutions to improve system performance and minimize incidents.

Requirements

  • Strong leadership presence with the ability to inspire, develop, and guide teams through change.
  • Significant experience in B2C SaaS operations with a large user base, preferably in live service environments.
  • Deep knowledge of DevOps, SRE, observability, and live operations best practices.
  • Familiarity with Lean or Six Sigma methodologies (a plus).


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