Customer Journey Optimisation Lead

2 days ago


Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time

The position of Customer Journey Optimisation Lead involves working closely with cross-functional teams to analyse and optimise digital platforms across countries, ensuring consistency and sharing best practices to enhance performance globally.

As part of our Omni team, you will take ownership of the performance optimisation journey, including the evolution of the online sales funnel, and work closely with each country to set best practices and help bridge any gaps in performance to ensure consistent growth.

An ideal candidate should have a strong background in e-commerce, commercial leadership, or business performance management, as well as excellent knowledge of omnichannel customer journeys and current market trends.



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