Network Engineer Position

4 days ago


Stockholm, Stockholm, Sweden Ubiquiti Inc. Full time

At Ubiquiti Inc., we aim to create technology platforms that facilitate connectivity for businesses, smart homes, and internet service providers.

We are a dedicated team of hundreds working towards a common goal: Rethinking IT. This involves creating software, products, and solutions that cater to the needs of our customers.

We are seeking an Enterprise Networking Engineer to provide technical support to new enterprise customers while collaborating with QA, strategy, and engineering teams to drive product improvement.

About the Role
  1. Provide technical assistance via phone, web chat, and email for Ubiquiti's product lines.
  2. Own incoming requests from initiation to resolution for premium customers.
  3. Educate customers on Ubiquiti's products, features, and best practices.
  4. Assist customers with architectural design.
  5. Troubleshoot and diagnose issues, including providing workarounds when necessary.
  6. Identify areas of opportunity for improvement in user experience, working with development and product management teams.
  7. Stay updated on Ubiquiti products and related industry technologies.
  8. Collaborate with key stakeholders to provide feedback and drive product improvements.
Key Responsibilities

The ideal candidate will possess practical knowledge of one or more technical domains and be able to explain them effectively to non-technical users.

  1. Experience with networking concepts including routing, switching, security, and VPNs; understanding of various networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux) is preferred.
  2. Knowledge of and enthusiasm for Ubiquiti products is a plus.
  3. Familiarity with troubleshooting techniques and effective communication skills to convey these to customers.
  4. Ability to work in a fast-paced environment with changing priorities.
  5. Expertise around factors impacting UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions).
  6. Excellent written and verbal communication skills.


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