Global Seller Support Specialist

2 weeks ago


Stockholm, Stockholm, Sweden Amazon Full time
Job Description:
  1. Seller Support: Provide timely and accurate operational support to merchants selling on the Amazon platforms, addressing chronic system issues, and developing internal procedures to improve external and internal customer experience consistently.
  2. Catalog Management: Manage a catalog of sellers, identifying areas for improvement and implementing solutions to drive business growth.
  3. Relationship Building: Develop relationships with each seller account, understanding their needs and concerns, and creating personalized outreach campaigns to enhance the overall seller experience.
  4. Root Cause Analysis: Drive root cause analysis by recognizing seller contact patterns, performance trends, and collaborating with seller leadership and operations teams to identify opportunities for improvement.
Required Skills and Qualifications:
  • Bilingual or Trilingual Skills: Fluency in English writing and speaking is required, with a strong emphasis on communication skills.
  • Experience: A minimum of 2 years of Amazon seller support experience, with expertise in M@, FBA, Feeds, IIDP, and other relevant systems.
  • Analytical Skills: Proven ability to analyze data using Excel or other analytical tools, driving business decisions and identifying areas for improvement.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate with external leadership and internal operations teams.


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