Omnichannel Experience Director

4 days ago


Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time

We are looking for a visionary leader who can inspire and direct towards the future vision for how IKEA meets our customers in the new omnichannel reality.

With an understanding of the complexity of IKEA business whilst being able to contribute with strategic direction and story tell this to a wide range of audience in an inspirational way.

Key responsibilities include defining Omni Experience strategies and experience design across all Customer Meeting Points (CMPs), initiating, defining, and driving omnichannel experience strategies and direction to achieve a desired end-state customer experience.

You will also lead specific customer experience strategies and experience design projects for both physical and digital meeting points to deliver globally and locally relevant solutions.

About this work area
  • Develop and evolve the IKEA Omni Ecosystem framework, defining the role of meeting points through an end-to-end customer experience approach.
  • Drive omnichannel development across OMP across the IKEA strategic landscape, ensuring global scale and regional relevancy.


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