Compliance Specialist Career Opportunity

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Our Mission: Empowering Consumers

At Karo Healthcare, we strive to empower consumers to make informed health decisions through our innovative solutions.

With a diverse portfolio of medical products sold in approximately 90 countries, we continue to grow and expand our presence in the European market.

Under EQT ownership, we remain committed to our mission and values.

Job Opportunity: Quality Assurance Associate

Join our team in Stockholm and contribute to our mission.

Key Responsibilities:
  • Customer Complaint Management
    • Log and track customer complaints in our internal system.
    • Ensure timely resolution of customer issues.
  • Communication and Team Collaboration
    • Manage the complaints inbox.
    • Respond to customer queries and follow up as necessary.
    • Collaborate with internal teams to escalate and resolve customer issues.
    • Facilitate communication with customers.
  • Sample Handling and Feedback Analysis
    • Handle complaint samples according to established procedures.
    • Provide valuable feedback and insights into the complaint process.
Requirements:
  • Proven experience in customer relations and customer service.
  • Background and/or education in life sciences or healthcare is highly desirable.
  • Proficiency in both spoken and written English and Swedish.
Personal Qualities:
  • Proven customer service experience.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and brands.
  • Strong problem-solving skills and customer-first attitude.
  • Responsibility and adherence to established routines.
  • Reflection of our company values.


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