Technical Service Specialist

11 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Overview

TN Sweden is seeking a highly skilled and experienced technical professional to join our team as a Regional Field Service Engineer. In this role, you will be responsible for the installation of CoreLab analytical laboratory instruments platforms to achieve a high level of service excellence within the region.

Key Responsibilities
  1. Installation/relocation of analytical laboratory instruments of Roche
  2. Technical release of analytical systems for laboratory use
  3. Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver
  4. Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels
  5. Ensure all regional activities are documented in a manner compliant with the company's quality procedure
  6. Awareness of new service bulletins, Global Customer Support (GCS) hot news, and other forums
  7. Close collaboration with our Global Customer Support to share technical experience, implement new ways of working and promote teamwork across borders
  8. Knowledge transfer and technical resource to other Field Service Engineers
  9. Support for service coordination at customer as well as general/technical advice to service coordination
  10. Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system
  11. Actively gathering information in preparation for meetings, delivering an active part in these meetings and giving feedback of the outcome of these meetings to others
  12. Develop and monitor local reports to ensure the efficient and productive delivery of services
  13. Actively monitor costs for own Service activities


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