Application Product Specialist

11 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Role

The Biomedical Service Representative role at Roche Diagnostics offers a unique opportunity to join a global leader in In-Vitro Diagnostics as a Product Application Expert. This position involves working in the Serum Work Area within the Regional Customer Support Center, providing technical and scientific support to customers across various regions.

The key responsibilities include delivering remote application support for our SWA portfolio of instruments and reagents, as well as customer training. You will work closely with field employees, evaluate complaint handling, and participate in special projects.

The ideal candidate should possess strong analytical skills, ability to troubleshoot systems, and provide resolution guidelines to customers. They should focus on customer satisfaction, have a good understanding of modern laboratory practices, and be fluent in English and Swedish.

Main Responsibilities:

  • Provide remote application support for SWA portfolio of instruments and reagents;
  • Conduct customer training in our Training Laboratories;
  • Participate in special projects;
  • Evaluate Complaint Handling and documentation;
  • Support our sales organizations with instrument/system demonstrations.


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