Software Solutions Specialist

5 days ago


Malmo, Skåne, Sweden Brainlab Full time

About Brainlab

As a leading developer of software-driven medical technology, Brainlab empowers healthcare professionals to deliver better patient outcomes. With a global presence in 25 locations, our team of 2400 dedicated professionals is passionate about creating innovative solutions that transform the face of healthcare.

Job Description

We are seeking a highly skilled Technical Support Expert to join our team in the Skåne region. In this role, you will be responsible for providing world-class technical support to our customers, ensuring seamless integration and maintenance of our radiotherapy and radiosurgery systems.

Main Responsibilities
  1. To provide top-notch technical support for our radiotherapy and radiosurgery systems, including software and hardware components.
  2. To serve as the primary point of contact for our customers, addressing their technical queries and concerns.
  3. To install and integrate our systems for customers in your region and occasionally in the EMEA region.
  4. To troubleshoot complex software issues remotely or on-site, minimizing downtime and maximizing customer satisfaction.
  5. To perform routine calibrations and preventive maintenance services to ensure optimal system performance.
  6. To deliver comprehensive training and support to customers, enhancing their experience with our products.
  7. To ensure exceptional customer service, meeting and exceeding customer expectations.
Requirements
  • Bachelor's or Master's degree in Electrical Engineering, Biomedical Engineering, Medical Physics, or a related field.
  • Exceptional expertise in informatics, IT infrastructure, and networking concepts, with prior experience in service/maintenance, robotics, x-ray equipment, and/or IT.
  • Strong social, teamwork, and self-management skills, with excellent communication abilities in English; Swedish language skills are a plus.
  • Able to work efficiently from home office and travel up to 80% of the time.


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