
Systems Architect for MedTech Innovation
20 hours ago
Koneo Consulting seeks an experienced Systems Administrator to work on behalf of a client. If you have extensive experience in a similar role and want to work for a leading MedTech company, read the job description below.
As a Systems Administrator at CareDx AB, you will play a crucial role in ensuring seamless IT operations and delivering an exceptional user experience. This hands-on position requires a balance of technical expertise and strategic thinking to continually improve the company's IT services and user journeys. You'll take ownership of IT services across the local office, lab operations, and remote personnel, all within a dynamic environment. Your contributions will directly impact the organization by making data-driven decisions and partnering with other IT leaders to optimize global IT support, incident resolution, process improvement, and project implementation.
What truly sets you apart and drives success in this role is your deep passion for delivering exceptional customer service and your solutions-focused approach. An 'owner's mindset' means you don't just follow processes—you take initiative, lead with purpose, and actively support IT's vision while ensuring it aligns with the company's broader business objectives.
Key Responsibilities:- IT Service Management: Own and manage IT operations supporting the local office, lab operations, and remote workers on a global scale.
- Technology Solutions: Implement and oversee technology solutions that align with the company's strategic and tactical objectives and meet regulatory requirements.
- Infrastructure Management: Partner with IT leadership to manage the company's IT infrastructure, including networks, servers, cloud platforms, cybersecurity, and compliance systems.
- Collaboration: Work closely with business groups and stakeholders to assess technology needs, evaluate potential solutions, and drive system upgrades or new implementations.
- Performance Monitoring: Track IT system performance metrics, analyze trends, and recommend improvements to enhance reliability, efficiency, and scalability.
- Escalation & Resolution: Manage the escalation of complex technical issues, ensuring they are resolved by the appropriate teams or subject matter experts.
- User Training & Support: Provide end-user training on IT systems, applications, and products to enhance user adoption and productivity.
- Project Participation: Participate in the evaluation, selection, and implementation of new software, hardware, and tools.
- Downtime Management: Collaborate with relevant teams to minimize the impact of planned downtimes on users, ensuring proper communication and planning.
- Documentation & Knowledge Sharing: Create and maintain documentation, including (KB) knowledgebase articles, support procedures, troubleshooting steps, and guides for resolving common technical issues.
- Industry Trends: Stay up to date with industry developments and emerging technologies to continually improve IT service delivery and user experiences.
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