IT Service Excellence Director

2 weeks ago


Stockholm, Stockholm, Sweden Sinch Sweden AB Full time

About Sinch

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Sinch is a leading global cloud communications platform that enables businesses to connect with their customers through mobile messaging, voice, and email.

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As the Head of IT Service Excellence, you will lead the global evolution of our core IT functions, driving operational excellence and continuous improvement to deliver high-quality core IT services. You will be responsible for fostering strong collaboration across internal and external teams, ensuring seamless delivery of IT services.

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  • Develop roadmaps and strategies to set the direction for core IT services.">
  • Lead development and engineering efforts to meet roadmaps, requirements, and budgets, ensuring timely and high-quality outcomes.">
  • Champion a customer-centric approach, driving innovation and automation for IT and our customers.">
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Requirements

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We are looking for a forward-thinking leader with proven expertise in IT service delivery and team leadership. As a strong communicator and collaborator, you bring a pragmatic approach to balancing trade-offs to aligning diverse perspectives behind a unified vision.

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  • Extensive experience delivering IT services at a global scale.">
  • Demonstrated success in leading high-performing, diverse, and distributed teams across multiple time zones and cultures.">
  • Strong leadership and communication skills, aligning teams with strategic goals.">
  • Ability to build trust and confidence with key stakeholders, driving alignment and delivering results.">
  • Strategic thinker with a focus on innovation and identifying new opportunities.">
  • Bachelor's degree in engineering or related field (advanced degrees or equivalent experience are a plus).">


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