
IT Operations Professional
9 hours ago
Broadridge Trading & Connectivity Solutions is seeking an experienced IT Infrastructure Support Specialist to provide engineering and operational support for compute and storage equipment in our data centers.
This role requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality results in a fast-paced environment.
Key Responsibilities:
- Equipment Installation and Maintenance:
- Install, configure, and maintain servers and storage devices.
- Perform routine maintenance tasks such as software installation/removal, configuration changes, and vulnerability management.
- System Monitoring and Incident Response:
- Monitor system performance, capacity, and availability using various tools and dashboards.
- Diagnose and resolve hardware and software issues, including server failures, network outages, or storage problems.
- Respond to alerts from monitoring systems in real-time to prevent or minimize downtime.
- Documentation and Collaboration:
- Maintain accurate documentation of infrastructure configurations, maintenance activities, and incident responses.
- Update operational procedures and system diagrams to reflect current states.
- Work closely with other IT teams, including network engineers, system administrators, and software developers.
- Coordinate with external vendors for equipment repairs or upgrades.
- Professional Development:
- Keep abreast of new technologies and methodologies in data center management.
- Participate in training sessions and might occasionally train new staff or interns.
Requirements:
- 5+ years in a similar role.
- Ability to clearly communicate orally and in writing with engineers, vendors, managers, and clients.
- Ability to write standard operating procedures, documentation, strategy documents, and roadmaps.
- Solid knowledge of VMware ESXi 7.x and 8.x, VMware, Red Hat Linux or Windows Server Operating systems.
- Comfortable in several scripting languages (PowerShell, Python, Ruby, Go, etc.).
- Understanding of SAN, multi-path, and storage technologies.
- Capacity Planning.
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