IT Infrastructure Analyst

5 days ago


Stockholm, Stockholm, Sweden Dwelly Fix AB Full time

About Dwelly Fix AB

As a pioneering renovation company based in Stockholm, we prioritize innovation and collaboration to deliver exceptional services.

The Junior IT Analyst will contribute to our team by managing internal IT functions, collaborating with departments, and driving continuous system improvements.

Responsibilities:

  • Oversee all internal IT functions, including website updates and maintenance of internal portals.
  • Work closely with various departments to facilitate the prompt resolution of IT-related issues.
  • Coordinate incident responses to minimize system downtime and ensure timely resolutions.
  • Conduct thorough troubleshooting to identify and resolve technical problems efficiently.
  • Monitor and escalate internal alerts, managing and escalating incidents as necessary to maintain optimal system performance.
  • Accurately document and track all alerts and incidents, utilizing this information to drive continuous system improvements and optimizations.

Required Skills:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in IT service management, incident management, or a related role.
  • Solid understanding of IT infrastructure, including website management, internal portals, software, and network troubleshooting.
  • Strong analytical abilities with a keen attention to detail, capable of diagnosing and resolving technical issues effectively.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.


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