Network Infrastructure Engineer
2 weeks ago
At Ascom Holding AG, we pride ourselves on being a total employer, offering a comprehensive benefits package and career opportunities that span across the globe. As a Technical System Specialist, you will be part of our Service & Operations team, working closely with customers to deliver top-notch service and follow-up, both onsite and remotely.
Key Responsibilities:- Participate in projects related to the establishment of new Ascom systems.
- Project/contract work, including commissioning and testing.
- Handling technical incidents of varying difficulty both onsite at the customer and via remote support.
- Troubleshoot and fix issues, both hardware (HW) and software (SW).
- Ensure high customer satisfaction with excellent follow-up, documentation, and report writing.
- Maintain good communication with the customer and a positive attitude.
- Manage systems based on critical communication and high security.
- Collaborate with other technicians and project managers in the team.
- Test and upgrade our customer solutions.
- Eventually participate in a 24/7 on-call schedule.
Our Ideal Candidate:
- Mid-level Technical Engineering education.
- Mid-level Application Engineering education.
- Certified according to local regulations and Basic H&S awareness.
- An engineering approach with connotations of precision, predictability, measurement, risk mitigation, and professionalism.
- 5+ years' experience in a technical System Engineering position or similar.
- Experience with digital tools, good system understanding and experience with network hardware such as switches, routers, etc.
- Experience working in projects and customer service.
- Experience with the Windows platform (installation, configuration, setup, and operation).
- Knowledge of telecommunications and networking, including TCP/IP and SIP.
- Understanding and interest in GSM, 4G, Wi-Fi is beneficial but not required.
- Experience in the healthcare sector is an advantage.
We Offer:
- A varied and rewarding workday that keeps you engaged and learning.
- Flexible working hours and the possibility to work from home.
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