
Retail Agency Leader
10 hours ago
We are WorkShop – the Consumer Experience Agency – a leading retail agency in the Nordics, dedicated to creating and delivering innovative customer experience for the world's biggest brands. As a Retail Agency Leader at WorkShop, you will oversee client profitability, manage budgets, and ensure high-performance delivery across all services.
Key Areas of Responsibility
- Client Growth & Profitability:
- Own and manage growth, profitability, and budgets for assigned clients;
- Ensure accurate and timely budget reporting to management.
- Client Relationship Management:
- Act as the lead point of contact for all client-related matters across services;
- Build and maintain strong relationships with client stakeholders, providing regular business updates.
- Delivery Process Enhancement:
- Lead and enhance delivery processes to maximize performance;
- Ensure exceptional customer satisfaction and improved margins.
- Business Coordination:
- Coordinate internal and external teams to ensure projects remain within scope, schedule, and budget;
- Collaborate with cross-functional departments to deliver seamless execution tailored to client needs.
Skills & Qualifications
• Experience: 3+ years of account management experience, 2+ years of project management experience, and previous management experience is highly valued;
• Educational Background: Bachelor's or Master's degree in a relevant field (e.g., Business, Communication, Marketing);
• Skills: Strong verbal and written communication skills, proven ability to manage multiple client projects efficiently, business development mindset, and fluent in English, both spoken and written.
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