Customer Experience Operations Manager

3 days ago


Sävsjö Kommun, Sweden Signode Full time

We are seeking an experienced Customer Service Operations Lead to oversee the day-to-day business and ensure smooth and efficient operations at Signode.

Your Role

As a key member of our team, you will take on a functional leadership role, ensuring that the operations team operates effectively and in alignment with company goals. You will oversee KPI management, process execution, and continuous improvement while fostering a culture of collaboration, trust, and innovation.

Key Responsibilities

  • Manage day-to-day business operations, ensuring seamless workflows and efficiency.

  • Supervise and prioritize operational tasks, delegating workloads effectively.

  • Drive KPI performance, tracking key metrics to ensure customer satisfaction.

  • Oversee customer service processes, ensuring alignment with company policies.

  • Support and coach team members, providing guidance and feedback.

  • Ensure customer inquiries are handled professionally and within SLA targets.

  • Conduct regular team meetings to maintain alignment and engagement.

  • Collaborate with internal departments to support business objectives.

Qualifications

  • Experience in customer service operations, preferably in an on-site role.

  • Strong understanding of process management and KPI tracking.

  • Ability to motivate, support, and guide a team towards achieving goals.

  • Excellent problem-solving skills and a hands-on, proactive attitude.

  • Open-minded, team-oriented, and able to work in a structured yet dynamic environment.



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