
Customer Experience Operations Manager
3 days ago
We are seeking an experienced Customer Service Operations Lead to oversee the day-to-day business and ensure smooth and efficient operations at Signode.
Your Role
As a key member of our team, you will take on a functional leadership role, ensuring that the operations team operates effectively and in alignment with company goals. You will oversee KPI management, process execution, and continuous improvement while fostering a culture of collaboration, trust, and innovation.
Key Responsibilities
Manage day-to-day business operations, ensuring seamless workflows and efficiency.
Supervise and prioritize operational tasks, delegating workloads effectively.
Drive KPI performance, tracking key metrics to ensure customer satisfaction.
Oversee customer service processes, ensuring alignment with company policies.
Support and coach team members, providing guidance and feedback.
Ensure customer inquiries are handled professionally and within SLA targets.
Conduct regular team meetings to maintain alignment and engagement.
Collaborate with internal departments to support business objectives.
Qualifications
Experience in customer service operations, preferably in an on-site role.
Strong understanding of process management and KPI tracking.
Ability to motivate, support, and guide a team towards achieving goals.
Excellent problem-solving skills and a hands-on, proactive attitude.
Open-minded, team-oriented, and able to work in a structured yet dynamic environment.
-
Operations Efficiency Expert
3 days ago
Sävsjö Kommun, Sweden Signode Full timeWe are looking for an experienced Customer Service Operations Lead to join our team at Signode and drive business growth through efficient operations.Your RoleAs a Customer Service Operations Lead, you will be responsible for overseeing the day-to-day business and ensuring smooth and efficient operations. You will also be responsible for developing and...
-
Customer Experience Strategist
4 hours ago
Danderyds Kommun, Sweden HVD Group Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Strategist to join our team at HVD Group.This role involves developing and implementing customer experience strategies to drive customer engagement, loyalty, and revenue growth.The ideal candidate will have a strong understanding of customer behavior and preferences, combined with excellent...
-
Service Delivery Operations Lead
3 days ago
Sävsjö Kommun, Sweden Signode Full timeWe are looking for an experienced Customer Service Operations Lead to join our team at Signode and drive business process optimization.Your RoleAs a Customer Service Operations Lead, you will be responsible for overseeing the day-to-day business and ensuring smooth and efficient operations. This is a key opportunity for someone who thrives in a fast-paced...
-
Logistics Operations Manager
7 days ago
Upplands-Bro Kommun, Sweden CEVA Logistics - Upplands-Bro Full timeJob OverviewWe are seeking a highly motivated and experienced leader to join our team as a Logistics Operations ManagerCeva Logistics is a leading global supply chain solutions provider, operating in 170 countries with over 110,000 employees.This role will be based in Brunna, northern Stockholm and will involve leading a team of logistics professionals to...
-
Business Process Optimization Specialist
3 days ago
Sävsjö Kommun, Sweden Signode Full timeWe are seeking a highly skilled Customer Service Operations Lead to join our team at Signode and contribute to the success of our business.Your RoleAs a key member of our operations team, you will be responsible for managing day-to-day business operations, supervising and prioritizing operational tasks, and driving KPI performance. You will also oversee...
-
Financial Operations Manager
4 hours ago
Malå Kommun, Sweden TN Sweden Full timeCompany OverviewTN Sweden, a leader in the financial services industry, is expanding its operations in Malaysia. As part of this growth, we are seeking a highly skilled Senior Billing Executive to join our dynamic team.Job DescriptionSpearhead the configuration and management of billing requests for Corporate/Consumer products or services.Provide customer...
-
Operations Manager
3 days ago
Höganäs Kommun, Sweden Beontag Full timeAbout Beontag:We are a global business enabler, providing IoT solutions and graphic and label materials to various industries. With operations in over 20 countries and a presence in more than 40 markets, we offer end-to-end product capabilities for diverse businesses.Our business is built on modern manufacturing facilities, strategic investments, R&D, and...
-
Metal Industry Operations Manager
4 hours ago
Bodens Kommun, Sweden TN Sweden Full timeCompany OverviewSMS group is a leading global supplier of products, technologies, and services to the steel industry. With a history spanning over 150 years, we have developed into one of the world's largest privately-owned steel companies.We operate in all key areas of the steel value chain, from raw materials to continuous casting and rolling, as well as...
-
Daily Operations Manager
4 hours ago
Älmhults Kommun, Sweden Inter IKEA Group Full timeCompany OverviewThe Inter IKEA Group is at the forefront of innovative home furnishings, with a strong presence in Älmhult. Our unique approach to democratic design has made us a leader in the industry.We are currently seeking an experienced Daily Service Leader to join our Food Service team. In this role, you will be responsible for ensuring exceptional...
-
Production Site Manager
4 days ago
Sävsjö Kommun, Sweden Skruf Snus AB Full timeRequired Skills and QualificationsTo succeed in this role, you'll need experience in leading a factory team or larger operations department with a 'go and see' leadership approach. You should also have experience of working with Central and Corporate Functions and possess excellent project management skills. Strong coaching and feedback skills, collaboration...
-
Strategic Operations Manager
3 hours ago
Älmhults Kommun, Sweden Franco Pinto Full timeAbout the RoleThe Finance Manager will play a critical role in strengthening the competitiveness of the plant through close cooperation, benchmarking with other production units, and digital transformation.This is an operational role that combines leadership with hands-on involvement in the business.Collaborate with cross-functional teams to identify areas...
-
Maintenance Operations Manager
4 hours ago
Bodens Kommun, Sweden H2GS Boden AB Full timeAbout the Role:At H2GS Boden AB, we are seeking a highly skilled and experienced Maintenance Lead to join our team. As a key member of our operations team, you will play a vital role in ensuring the safe, reliable, and efficient operation of our Hydrogen Plant.Key Responsibilities:Oversee maintenance activities and provide technical guidance to ensure all...
-
Mechanical Operations Manager
5 hours ago
Bodens Kommun, Sweden McDermott Full timeJob OverviewThe Mechanical Supervisor role at McDermott demands a deep understanding of mechanical principles, leadership in workforce management, and expertise in various disciplines including compliance, risk management, and logistics. The successful candidate will utilize extensive industry experience to enhance productivity, mentor others, influence...
-
Site Operations Manager
5 hours ago
Bodens Kommun, Sweden LutechResources Full timeJob OverviewAs a Senior Construction Supervisor with LutechResources, you will be responsible for overseeing the daily operations of multiple construction sites.The successful candidate will possess a strong background in construction management, with experience leading teams of subcontractors and ensuring timely completion of projects.Key Tasks and...
-
Plant Operations Manager
7 days ago
Bodens Kommun, Sweden H2GS Boden AB Full timeJob Description:We are seeking a highly skilled Plant Operations Manager to join our team at H2GS Boden AB. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our production processes.Your primary focus will be on providing technical leadership and support to our maintenance teams, ensuring that...
-
HVAC Operations Manager
4 hours ago
Bodens Kommun, Sweden McDermott Full timeJob Overview:The role of HVAC Supervisor at McDermott requires a deep understanding of Mechanical principles, particularly in relation to HVAC systems. This position demands leadership skills in workforce management and a broad range of disciplines including compliance, risk management, and logistics.A comprehensive knowledge of industry experience is...
-
Restaurant Operations Manager
3 days ago
Älmhults Kommun, Sweden TN Sweden Full timeJob DescriptionAs a Restaurant Operations Manager, you will secure and contribute to a positive and excellent guest experience by serving high-quality food and beverages. Your role is equivalent to a Head Waiter with the responsibility of securing daily operations in our restaurants. This means serving and preparing our food and beverage offer according to...
-
Senior Financial Operations Manager
4 hours ago
Älmhults Kommun, Sweden Inter IKEA Group Full timeAt Inter IKEA Group, we strive to create a better everyday life for the many people. As our new Finance Manager, you will play a crucial role in driving this mission forward.The role of the Finance Manager is to lead financial operations and ensure that our production unit in Älmhult remains competitive. This involves close cooperation with other...
-
Financial Operations Manager
5 hours ago
Tyresö Kommun, Sweden TN Sweden Full timeAbout the RoleWe are seeking a highly skilled Financial Operations Manager to join our team.The ideal candidate will have experience in using SAP, Power BI, and MS Office, as well as being fluent in Swedish and English.Analyze and present daily/weekly/monthly financial results to local management and Belgium Controller teamResponsible for IBP process for SOF...
-
Ledare för Customer Experience
4 hours ago
Härryda kommun, Sweden SignMax AB Full timeVi på SignMax AB söker en nyckelspelare i vårt Customer Experience team - en erfaren och målinriktad Team Lead.Rollen innebär att du ska vara central i utvecklingen av vår kundupplevelse på operativ nivå. Du kommer att motivera och engagera ditt team för att säkerställa att vi levererar den bästa möjliga kundservicen och...