
Process Escalation Expert
4 days ago
You will be responsible for supporting customer escalated issues and managing critical incident cases. This involves working closely with stakeholders across various teams to ensure high quality customer requests resolutions.
Your Key Responsibilities:
- Support customer support agents in resolving tickets according to company policies
- Manage and resolve sensitive critical incident cases by ensuring high quality communication and coordination between customers, stakeholders and internal teams
- Contribute to root cause analysis to address underlying problems for escalations and provide feedback for enhancing the customer experience operations
- Collaborate with the Customer Experience Operations team to address gaps and unclarities in documentation, update training material and improve case management and service quality across all markets
What We Offer:
- A chance to work with a fast-growing scaleup in the micromobility industry
- An opportunity to grow as a professional and be part of a team that builds something meaningful for society
- A collaborative and dynamic work environment
- A competitive salary and benefits package
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Enterprise IT Support Expert
2 days ago
Stockholm, Stockholm, Sweden Falck Sverige Full timeAbout the Job DescriptionFalck Sverige's Enterprise IT Support Expert will be responsible for providing on-site IT support for Falck users, managing and maintaining company IT equipment, and ensuring smooth operation of all IT-related processes and infrastructure.Main Responsibilities:Providing on-site IT support for Falck users (second line...
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Process Orchestration Expert
2 days ago
Stockholm, Stockholm, Sweden Roboyo Group Full timeRobjoy Group is a leading Intelligent Automation company that has been at the cutting edge of innovation since its inception. We are looking for a highly skilled Process Orchestration Expert to join our team in Stockholm.The ideal candidate will have a deep understanding of process mining, object-oriented programming, and test-driven development. They should...
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Java Expert
2 days ago
Stockholm, Stockholm, Sweden Pinetree AB Full timeJob Title: Java Expert - Payment ProcessingJob Summary:We are seeking a highly skilled Java expert to join our team as a Java Expert - Payment Processing. In this role, you will be responsible for designing, developing, and maintaining high-performance software solutions for our payment processing platform.Key Responsibilities:Design and implement robust...
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Process Mining Expert
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeCelonis is an innovative company that helps thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. We're looking for a seasoned professional to join our Value Engineering team as a Client Value Partner.About the CompanyCelonis is headquartered in Munich...
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Process Mining Transformation Expert
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeCelaris, a global leader in process mining technology and a rapidly growing SaaS firm, is looking for a seasoned Process Mining Transformation Expert to drive business transformation with strategic customers. As a key member of the broader value engineering team, you will play a crucial role in accelerating value realization for our customers.The Role:You...
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HR Process Expert
2 days ago
Stockholm, Stockholm, Sweden CatalystOne Full timeBecome an Integral Part of Our Team as an HCM Solutions ConsultantWe are excited to welcome an experienced professional to our Customer Onboarding department as an HCM Solutions Consultant. This is an excellent opportunity to join a talented team of experts who share a passion for driving HR digitalisation and transforming businesses.Your primary focus will...
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HR Process Improvement Expert
1 day ago
Stockholm, Stockholm, Sweden Wise HR Consulting Oy Full timeOm rollen som HR Process Improvement ExpertVill du arbeta med processförbättring inom HR? Som Group HR System Information Specialist kommer du att vara ansvarig för att utveckla och förbättra HR-processer, dokumentera och standardisera HR-processer, samt driva HR-analys, rapportering och KPI-uppföljning.Huvudsakliga arbetsuppgifter:Optimera...
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Business Process Automation Expert
3 days ago
Stockholm, Stockholm, Sweden Hayppgroup Full timeWhy Work at Haypp Group?We offer a dynamic and inclusive work environment where everyone has a voice and can contribute to our success.As a Business Process Automation Expert, you will have the opportunity to work on exciting projects, learn new skills, and grow your career.Our benefits package includes premium occupational pension savings, insurance plan,...
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Process Improvement Expert in SAP System
6 days ago
Stockholm, Stockholm, Sweden Sandvik Mining and Rock Solutions - Västberga Full timeSandvik Mining and Rock Solutions is committed to empowering its employees to drive innovation and excellence in their fields. To achieve this goal, we need talented individuals who share our vision and are passionate about process improvement.We're currently seeking a dedicated Process Improvement Expert to join our team as an SAP Functional Expert. As a...
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Operational Technology Security Expert
5 days ago
Stockholm, Stockholm, Sweden Fortum Sverige AB Full timeAre you a cybersecurity expert looking for a challenging role that combines OT security expertise with incident response? We're seeking a skilled Advanced Threat Hunter to join our team and help us detect and respond to advanced cyber threats.In this role, you'll analyze and manage escalated OT security incidents, develop and update tools and techniques to...
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Manufacturing Process Improvement Expert
5 days ago
Stockholm, Stockholm, Sweden MEVISIO Inc. Full timeJob Description:We are looking for a Manufacturing Process Improvement Expert to join our team at MEVISIO Inc. The ideal candidate will have a strong background in Lean methodologies and operational excellence, with experience working with global customers.Key Responsibilities:Act as a trusted advisor to our customers, guiding them in leveraging Lean...
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Chemotherapy Expert
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeKey ResponsibilitiesWe are seeking a skilled professional to provide input to the product design process, based on their clinical knowledge and skills. This will involve participating in risk analysis discussions, conducting risk analyses for products, and evaluating product safety upon their entry into the market.The ideal candidate will evaluate software...
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Process Developer
6 days ago
Stockholm, Stockholm, Sweden Techster Solutions AB Full timeTechster Solutions befinner i dagsläget sig i en spännande tillväxtfas och söker nu fler kollegor, inledningsvis dig med minst 5+ års erfarenhet och som kan stärka teamet.Du kan förvänta dig en omväxlande miljö, dagarna kan se väldigt olika ut - men en sak är säkert, här får du använda dina kompetenser och sätter själv gränsen för hur...
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Financial Process Expert for D365 Finance
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob DescriptionWe are looking for an experienced Financial Process Expert for D365 Finance to join our HQ in Stockholm, Sweden.In this full-time in-house role, you will be part of the finance platform product team. Together with the team, you will take ownership of developing and refining processes to ensure they align with business objectives and maximize...
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Technical Process Specialist
6 days ago
Stockholm, Stockholm, Sweden Infosys Technologies (Sweden) AB Full timeJob DescriptionThe role of a Technical Process Specialist at Infosys Technologies (Sweden) AB is to provide end-user support on-site, maintain hardware and fix technical problems. The specialist troubleshoots issues, provides first-time resolution by diagnosing or escalating faults to service desk managers, incident & problem managers, and coordinates with...
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Process Improvement Associate
4 days ago
Stockholm, Stockholm, Sweden Voi Technology AB Full timeAbout YouYou have professional fluency in English and German, both written and spokenExperience working with customer experience or customer service operations with set KPIs and resolution ratesExperience from working with escalated and complex customer support casesProficiency in G-suiteAt Voi, we offer a unique opportunity to grow as a professional and be...
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SAP Functional Expert
6 days ago
Stockholm, Stockholm, Sweden Sandvik Mining and Rock Solutions - Västberga Full timeAre you a process enthusiast looking to make a meaningful impact on the production landscape of Sandvik Mining and Rock Solutions?We're seeking an accomplished SAP Functional Expert to lead our production planning efforts. As a key member of our team, you'll be responsible for ensuring that our SAP system is fully utilized, aligning with best practices and...
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Security Operations Expert
2 days ago
Stockholm, Stockholm, Sweden Sobi - Swedish Orphan Biovitrum AB (publ) Full timeIn our fast-moving and entrepreneurial environment, we are seeking a highly skilled and motivated Security Operations Expert to join our team. The ideal candidate will have a strong background in IT security operations, with a passion for protecting and securing our organization's digital assets.The key responsibilities of this role include:Monitoring and...
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Machine Learning Expert
6 days ago
Stockholm, Stockholm, Sweden Professional Galaxy AB Full time**Key Responsibilities**As a Data Scientist at Professional Galaxy AB, you will be responsible for:Designing and implementing predictive and prescriptive models to address operational challenges.Developing algorithms to optimize multi-system incident workflows and improve SLA compliance.Collaborating with cross-functional teams to build scalable data...
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Pre-Sales and Project Management Lead
5 days ago
Stockholm, Stockholm, Sweden Sandvik Full timeJob OverviewWe are seeking a skilled professional to lead our pre-sales and project management efforts. As Head of Pre-Sales and Projects, you will be responsible for bridging the gap between sales and technical execution, ensuring seamless delivery of software solutions.Key Responsibilities:Become a champion for business process improvement and software...