
Reliability and Efficiency Engineer
10 hours ago
We are seeking a results-driven professional to join our team as an Uptime Engineer. In this role, you will play a key part in driving reliability and efficiency across our operations, while improving service workflows and ensuring outstanding customer support.
As an Uptime Engineer, you will be responsible for analyzing product status reports to schedule preventive maintenance and necessary repairs in collaboration with the planning team. You will also oversee service workflows in our C4C customer relationship system, ensuring timely task completion, and maintain accurate records of customer information, maintenance history, and performance data.
Key Responsibilities:
- Develop and implement proactive maintenance plans to reduce downtime and optimize performance.
- Monitor equipment data and identify opportunities for improvements and efficiency gains.
- Analyze product status reports to schedule preventive maintenance and necessary repairs in collaboration with the planning team.
- Work alongside the Uptime Center to drive continuous improvement initiatives for better reliability.
Collaboration & Business Impact:
- Act as a bridge between service, sales, and technical teams to align maintenance strategies with customer needs.
- Use uptime data insights to identify business opportunities and improve service offerings.
- Foster strong relationships with dealers and customers, ensuring seamless service support.
Warranty & Compliance Management:
- Administer warranty claims and support customers, dealers and employees in the warranty process.
- Streamline machine registration and commissioning in the Atlas system.
Strategic Projects & Innovation:
- Lead and contribute to ad-hoc projects focused on operational improvements and customer satisfaction.
- Provide data-driven insights to influence strategic decisions on maintenance trends and uptime performance.
Requirements:
- Bachelor's degree in Engineering, Business Administration, or a related field (or equivalent experience).
- Minimum 2 years of experience in service coordination, maintenance planning, or a similar role.
- Proven success in preventive maintenance implementation and uptime optimization.
- Experience with warranty administration and service workflows is a plus.
- Fluent in English and at least one Scandinavian language.
- Willingness to travel within the Nordic region.
What We Offer:
We offer a dynamic and collaborative work environment, access to our workshop, and opportunities for international travel to engage with colleagues and customers worldwide.
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