Service and Support Professional

22 hours ago


Stockholm, Stockholm, Sweden SAVR Full time
Job Overview

SUMMARY: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.

This role involves engaging with customers through various channels, developing a deep understanding of our products and services, and collaborating with team members to resolve queries and build a stronger, customer-focused environment.

Main Responsibilities
  • Assist customers with their inquiries through live chat, email, and phone
  • Develop a deep understanding of our products and services to provide effective support
  • Collaborate with team members within CX and external partners to resolve queries and build a stronger, customer-focused environment
Requirements
  • Previous experience from working in a customer-centric environment
  • Proactive approach and keen eye for detail
  • Ability to navigate both calm and challenging situations
  • Independence and teamwork, recognizing that the best results come from balance
  • Skilled communication and problem-solving skills
  • Genuine love for engaging with people and building relationships
  • Curiosity and passion for the world of finance and investing
  • Proficient in Swedish (spoken and written)


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