Equipment Uptime Optimization Expert

11 hours ago


Stockholm, Stockholm, Sweden Atlas Copco Holding GmbH Full time
Optimizing Equipment Uptime

We are seeking a highly skilled professional to join our team as an Uptime Engineer. In this role, you will play a key part in driving service excellence and optimizing equipment uptime, while improving service workflows and ensuring outstanding customer support.

As an Uptime Engineer, you will be responsible for developing and implementing proactive maintenance plans to reduce downtime and optimize performance. You will also monitor equipment data and identify opportunities for improvements and efficiency gains, working closely with technical teams, sales, and customers to implement maintenance strategies based on real-time data from our Fleetlink system.

Key Responsibilities:

  1. Develop and implement proactive maintenance plans to reduce downtime and optimize performance.
  2. Monitor equipment data and identify opportunities for improvements and efficiency gains.
  3. Analyze product status reports to schedule preventive maintenance and necessary repairs in collaboration with the planning team.
  4. Work alongside the Uptime Center to drive continuous improvement initiatives for better reliability.

Collaboration & Business Impact:

  1. Act as a bridge between service, sales, and technical teams to align maintenance strategies with customer needs.
  2. Use uptime data insights to identify business opportunities and improve service offerings.
  3. Foster strong relationships with dealers and customers, ensuring seamless service support.

Workflow & Administrative Management:

  1. Oversee service workflows in our C4C customer relationship system, ensuring timely task completion.
  2. Maintain accurate records of customer information, maintenance history, and performance data.

Warranty & Compliance Management:

  1. Administer warranty claims and support customers, dealers and employees in the warranty process.
  2. Streamline machine registration and commissioning in the Atlas system.

Strategic Projects & Innovation:

  1. Lead and contribute to ad-hoc projects focused on operational improvements and customer satisfaction.
  2. Provide data-driven insights to influence strategic decisions on maintenance trends and uptime performance.

Qualifications:

  1. Bachelor's degree in Engineering, Business Administration, or a related field (or equivalent experience).
  2. Minimum 2 years of experience in service coordination, maintenance planning, or a similar role.
  3. Proven success in preventive maintenance implementation and uptime optimization.
  4. Experience with warranty administration and service workflows is a plus.
  5. Fluent in English and at least one Scandinavian language.
  6. Willingness to travel within the Nordic region.

About Us:

Atlas Copco is a leading provider of sustainable productivity solutions. We are driven by a passion to deliver exceptional service and customer satisfaction.

Join Our Team:

As an Uptime Engineer, you will be an essential part of our innovation-driven team, helping to enhance operational efficiency and customer value.



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