
Quality Excellence Lead
4 days ago
Role Overview
Toyota Material Handling Europe seeks a Customer Experience Quality Manager to enhance the customer experience by effectively managing major issue resolutions across the organisation.
You will work closely with Marketing & Sales companies to identify common and painful issues affecting our customers across Europe. Your responsibility will include following up and reporting status until final resolution.
Additionally, you will lead and coordinate the implementation of TPS methodologies in each TMHE MSCOs entity to address customer pains identified in local markets. This activity involves collaborating with the Toyota Lean Academy to ensure the quality of each local 'Dantotsu' quality improvement process.
Your Key Accountabilities
- Effectively manage the overall resolution of critical customer issues reported by customer surveys across Europe, ensuring structured and efficient activities proceed with responsible TMHE departments.
- Collaborate with Marketing & Sales companies to detect and clarify top issues in Europe from customer feedback, prioritising tasks, and organising leadership groups for effective resolution.
- Monitor the evolution of issues over time, confirming the effect of implemented countermeasures and keeping the organisation informed until resolution.
- Represent quality in the T-Smile program, contributing to regular progress meetings with countries and training/coaching them on related TPS methodologies.
- Lead a regular steering committee to support issue resolution across the organisation.
About Us
We are a global leader in material handling solutions, operating from multiple locations across Europe. We offer a dynamic, diverse, and welcoming work environment where you will have the opportunity to collaborate with international teams.
We are looking for someone who shares our passion for delivering quality in everything we do. If you are motivated by the customer experience and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.
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