Manager, Onsite Support

NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.3 billion in 2024. www.nkt.com Enhance excellence in an global IT service delivery Join NKT on an exciting growth journey as Manager, Onsite Support. In this role, you’ll lead a multi-site team to deliver secure, seamless IT services that enable our expanding global operations. You’ll apply ITIL best practices and enhance stakeholder relationships while ensuring stability, efficiency, and continuous improvement. Your leadership will help scale our IT support capabilities and contribute to NKT’s mission of facilitating the green transition. Build and elevate onsite support You will guide and enhance a skilled team of IT Support specialists, promoting engagement and a cooperative culture across multiple countries and sites. You will be responsible for managing operations and outcomes, converting business needs into effective technical solutions, and guaranteeing a seamless user experience by applying ITIL-aligned processes, service standards, and best practices. You will ensure stability and security, manage significant incident responses and escalations, and sustain high-quality service through effective knowledge management, vendor partnerships, and performance reviews. With a clear focus on efficiency, productivity, and budget control, you will implement and track Service Improvement Plans that raise quality and responsiveness. • Lead and develop a multi-site onsite support team to operate proficiently. • Own IT Support operations, service levels and user experience end-to-end. • Translate business needs into practical, scalable support solutions. • Implement ITIL processes, knowledge management and continuous improvements. • Facilitate SIPs, address escalations and major incidents, and oversee partner and vendor relationships. • Build strong business relationships and maintain ongoing dialogue with senior management across sites to ensure alignment and trust. You will report to the Sr. Manager, Global IT Support and collaborate globally. The role is based in Karlskrona with occasional travel (up to 20–25%). Shape a scalable, global support organization NKT is committed to promoting a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. Join a collaborative, international team where you’ll contribute to the future operating model of Global IT Support, work closely with leadership of IT Infrastructure & Operations, and grow your capabilities in ITIL, automation and service excellence. You’ll gain broad exposure across countries and sites, own impactful initiatives and help secure a stable, modern IT environment that enables NKT’s growth and the green transition. We will review applications continuously, but we recommend you apply no later than 18th of January. An extract from the criminal record, alcohol- and drug tests, medical tests along with personality tests, will be part of our recruitment process. Supportive manager for global onsite support You are a structured and engaged leader who inspires clarity and momentum. You share factual information in a clear manner with both executives and technical teams, creating robust relationships and ensuring alignment of expectations. You thrive in an international environment, solving challenges collaboratively and supporting continuous improvement. Your approach is creative and forward-thinking, emphasizing high service standards. Required skills • Several years leading people and IT service delivery. • Solid knowledge of ITIL protocols and effective IT support methodologies. • Broad IT knowledge in Windows, Office 365, Cisco, networks, AD, security, cloud and ITSM. • Experience developing and executing Service Improvement Plans and Major Incident handling. • Experience with financial management and budget control in global setups. • Strong stakeholder management skills and ability to maintain productive business relationships with senior leaders across multiple sites.