English-speaking Customer Service Specialist to Billerud Frövi, Örebro

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We are now looking for a English-speaking Customer Service Specialist for a temporary position at our production unit in Frövi.

We are now looking for a Customer Service Specialist in Supply Chain for Billerud in Frövi and the Customer Service Cartonboard department. As a Customer Service Specialist, you will work with developing and varied tasks. You are expected to provide first-class customer service regarding the order process, from inquiry to final delivery to the customer. The work involves close dialogue with the customer and the responsible salesperson regarding all issues that occur in the areas included in the service. As a Customer Service Specialist, you have a central role in the work for delivery reliability and customer satisfaction.

You will be part of a smaller team but work in a department of a total of 19 Customer Service Specialist colleagues, all of whom work towards different markets. In the office there are also Production Planners, Delivery Planners, Allocation Managers and Team Leaders with whom you have a great deal of collaboration in the role.

Main duties:

- Coordinate and develop the entire "Order To Cash" process.
- Order administration and customer management from request to invoice.
- Ensure that the applicable delivery service offer to our customers is met.
- Actively participate in the development of work processes and IT systems as well as ongoing projects for increased delivery reliability.

As a Customer Service Specialist, you report to Team Leader Customer Service. The form of employment is a temporary position, the initial period of employment is 6 months, with an opportunity for further extensions after that. The starting date is as soon as possible.

The location is Frövi, about 30 km from Örebro. In this position, there is some opportunity for flexible work.

We put Safety First At Billerud, we are all responsible for contributing to a safe working environment.

Qualifications

We are looking for someone who has:

- Post-secondary form of education (eftergymnasial utbildning) from Higher Vocational Education (Yrkeshögskola) or University (högskola/universitet) preferably in logistics or economics. Alternatively, experience that Billerud deems equivalent.
- A good ability to understand how the different parts of the delivery process contribute to the level of service.
- Good computer skills and experience from working in different IT systems.
- You should be able to communicate fluently in English and Swedish, both orally and in writing.

Personal Qualities

To fit into the role, you need to have very good communication skills, both verbally and in writing. For us, collaboration is an important success factor and that you have the ability to take responsibility for your own tasks. We would like you to be able to identify areas for development and improvement in our processes - through your ability to present your ideas, you contribute to the development journey we have started. As a person, we would like you to work well organized, you should be able to plan and prioritize in your various tasks. You always deliver with quality and need to be comfortable with the fact that conditions often change and that one day is not the same.

You strongly recognize yourself in Billerud's values; We care for each other and do what we say.

Contact

If you want to know more about the position, you are welcome to contact Team Leader for Customer Service Cartonboard Emelia Nydén emelia.nyden@billerud.com or by phone: +46701677615

Application information

Please submit your application no later than 2025-02-09. We handle the selection on an ongoing basis, so feel free to send in your application today

Billerud is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees and candidates.

Frövi is part of the greater Örebro area. Working at Billerud Frövi means that you can easily commute between work and all the experiences that Örebro has to offer for living. Whether it's shopping in the city, a picnic in Stadsparken, long-distance skating on Lake Hjälmaren or a game with Örebro Hockey.

You can learn more about why it is smart to live in the Örebro region through Smart Move - The Greater Örebro Area: thesmartmove.se

Why us?

- We offer an exciting position with different customers and products. Learn more about our customers and products here.
- Development and career opportunities
- Work-life balance
- Performance-based bonuses, occupational pensions and a range of benefits according to the company's policy.
- Access to holiday homes.

Our Recruitment Process

Our recruitment process includes recruitment tests, interviews, reference checks and alcohol and drug tests.