Data Centre Technician Manager

Overview As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, guiding hardware deployments, diagnostics, and decommissions. You will support technician performance, prioritize tasks, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role allows you to model leadership, train technicians, and grow your career. Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a DCT Manager, you will help deliver the core infrastructure behind Bing, Office 365, Xbox, OneDrive, and Azure. CO+I supports employee development through training, career rotations, D&I programs, and certifications. Our global infrastructure includes 200+ datacenters in 32 countries and millions of servers, supporting more than 1 billion customers and 20 million businesses. With sustainability at the forefront of our operations, we continue to evolve to meet global cloud demands. Microsoft’s mission is to empower every person and organization to achieve more. We work with a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our culture is built on respect, integrity, and accountability so everyone can thrive. Responsibilities - Manage end-to-end people processes including recruitment, performance evaluations, scheduling, and bi-weekly one-on-one meetings with Data Center Technicians. - Demonstrate leadership by modeling, coaching, and building a positive team culture. - Lead team meetings, prioritize work, and adjust tasks as needed. - Ensure overall data center service quality and compliance. - Confirm technicians are trained on installation, deployment, replacement, and quality check procedures. - Verify post-execution quality checks and take corrective action when required. - Escalate issues appropriately and follow up on resolutions while sharing learnings. - Complete safety training, conduct daily safety briefings, and participate in safety committees. - Ensure compliance with safety procedures (PPE, equipment use, lifting, electrical hazards, ladder safety). - Promote a strong safety culture and empower technicians to report concerns. - Take pride and ownership in service quality and customer experience. - Embody Microsoft values. Qualifications Required Qualifications - High school diploma, GED, or equivalent plus basic knowledge of computer hardware/components AND 3+ years supporting IT equipment or related technology. - 1+ year of experience supervising, directing, or managing others. Background Checks - Ability to meet Microsoft, customer, and/or government security screening requirements. - Must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications - Associate degree in Computer Science or related field or equivalent work experience. - 4+ years supporting IT equipment or related technology. - 3+ years working in a production, mission-critical 24x7x365 data center environment. - Relevant certifications (e.g., ITIL Foundation, CompTIA A+/Server+/Network+, BSC, CDCP, MCP, Six Sigma Green Belt). - 2+ years leading diverse technical or IT teams of up to ten employees. Equal Opportunity Employment Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. Applicants with criminal histories will be considered consistent with legal requirements. If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodation Request form. Benefits/perks may vary based on your employment type and country. This position will remain open for a minimum of 5 days and will accept applications on an ongoing basis until filled. Microsoft is an equal opportunity employer and prohibits discrimination based on age, ancestry, citizenship, color, disability, gender identity or expression, genetics, marital status, national origin, political affiliation, veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any protected characteristic. For religious or disability accommodation needs, please review our accommodation information.