UX Leader

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things

Job Description

Inter IKEA Group is organized in three core businesses - Range, Supply and Retail Concept - and five enabling functions. Together we contribute to the success of IKEA and share responsibility for the franchise offer.

The enabling functions lead key common activities in networks across Inter IKEA Group, as well as cover specific needs for the core businesses. The five Enabling functions are Operations Management, Business Performance & Support, Communication, Sustainability and People & Culture.

About the job

We're seeking an experienced UX leader to strengthen our efforts in identifying and driving initiatives on usability and usefulness across the board variety of solutions in our data driven digital landscape, bought and built. Working across the value chain to ensure that solutions are easy-to-use, impactful, intuitive, reflect IKEA Brand and amplify IKEA tone-of-voice.

A big part of this UX leader job will be to also lead, drive and coordinate collaborations and initiatives between Designers and Business analysts within the Experience Design Competence Hub, together with the Experience Design Manager in Enabling Functions.

About you

You are fearless and passionate about problem solving. You view the whole value chain and tech stack as potential solutions spaces, as long as it creates a better experience for the many and on the totality.

You reduce complexity and create clarity, in order to make others succeed, and you continuously strive for and improve co-worker happiness for your team. You "trust the process" and can make others trust it too.

To be successful in this role, the following knowledge, skills and experiences would be valuable:

- good English language skills, with the ability to cater to non-native audiences
- a strategic mind that allows you to break down complex information, organise it, and present it in a clear and engaging way
- you're a storyteller that use visual, written and verbal tools for communication
- have experience designing within, or for, SaaS products and platforms
- you speak "data and business" and know how to lead work with User Outcomes, OKRs and the metrics and tools related to this
- expert level knowledge of the toolkit and processes relevant for UX, UI
- a solid portfolio that demonstrates your ability to design, communicate and lead cross functional teams as well as across a broad variety of problem spaces.
- a proven track record of designing and leading teams delivering experiences for launched digital products
- minimum 10 years of designing of which at least 5 years of leading teams, for digital products that are easy to use
- the ability to build trusting relationships and long-term partnerships with co-workers and stakeholders at all levels
- Interaction Design or other relevant higher-level education

Additional Information

This role is full-time (40 hours per week) and based in Malmö or Delft. This role sits in the Data & Product Capability area in operations management (enabling functions) and reports to The Experience Design Manager.

If you have questions about the recruitment process, please connect with Jamila via jamila.harmal2@inter.ikea.com.

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by 31st of March 2025.

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You're welcome no matter where you come from, what you believe, and what you look like. We don't even care how you have furnished your home. We're interested in you simply because you're you. Even if your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people's different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we're all on the same project.

If you have a special need that requires accommodation in the recruitment process, just let us know.

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