Technical Support Associate

2 days ago

Huddinge, Sweden Minnovation International AB Full time

(6 months probation period, 6 månaders provanställning).

The Technical Support Associate is responsible for providing support across all departments, but in particular Sales & Marketing, Quality Assurance, and Regulatory Affairs.

The position requires self-motivation and an ability to interact with and take instruction from department heads. Key to the position is the ability support, facilitate, and promote the free flow of communication and information between local company and group companies in China.

Key Responsibilities:

- Support knowledge transfer across the group by way of translating and developing technical and product documentation.
- Support the establishment and improvement of the product technical documentation.
- Co-ordinate and promote communications between group companies and global daughter entities and business partners. (EU, US, the rest of the world).
- Facilitate co-ordination of product testing and post market surveillance across the group.
- Initiate, develop and follow up clinical and laboratory studies to support regulatory and marketing functions.
- Provide technical support to the marketing and sales team.
- Responsible for researching, compiling and maintaining special technical reports and presentations.
- Develop and maintain database of relevant technical documentation related to market surveillance.
- Support RA/QA department as required and instructed by department head.
- Coordinate and assist to arrange company´s critical internal/external events.

Job requirements

- Masters degree in biology/pharmacology or related pharmaceutical and life science subjects.
- Multi-lingual language capabilities and in particular fluent in Mandarin and English.
- Strong planning and implementation skills and capabilities
- Excellent communication, organisational and administration skills, including editing and a keen attention to detail.
- An understanding of the requirements and implications of working for an early stage entrepreneurial company and international team.
- Have worked in an environment where confidentiality is important.
- Articulate and thorough, showing attention to detail.
- Ability to work both independently and as part of a team.
- Pro-active, demonstrating initiative and anticipating needs.
- Previous experience in multi-country or multi-cultural teams would be an advantage.
- Constantly raises the standard and quality of work, benchmarking against best practice.
- Proficient with Microsoft office applications (including Outlook, Word, Excel, Publisher, PowerPoint).
- Demonstrates discretion and ability to deal with confidential issues.
- Occasional travel will be required.
- Requirement to attend meetings and training courses.

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