Customer Service Representative

6 days ago

Malmö, Sweden NearYou Sverige AB Full time

Job description Are you passionate about delivering world-class service? Do you thrive on communication, and enjoy achieving goals? If so, you might be just the person we’re looking for NearYou is recruiting another Customer Service Representative for our Malmö-based client. Main responsibilities include • Processing orders, complaints, returns and credits. • Maintaining customer accounts. • Handling product or service complaints: investigating the cause, offering the best solution and following up to ensure full resolution within agreed SLAs. • Managing incoming calls and emails. • Identifying customer needs to ensure complete satisfaction. • Building and maintaining strong customer relationships through open communication. • Supporting Key Account Managers in achieving team and individual sales targets. Your profile We are looking for someone with a proven background in Customer Care or Inside Sales, who brings both professionalism and a service minded attitude. You are a detail-oriented and patient person, able to adapt to different situations and personalities with ease. You value teamwork and play an important role in supporting the sales organisation in reaching commercial goals, while maintaining excellent communication and problem-solving skills. Key requirements • Solid experience in Customer Service. • A courteous and professional telephone manner (both inbound and outbound). • Comfortable working with CRM systems and practices. • Strong multitasking, prioritisation and time management skills. • High proficiency in Microsoft Office (Word, Excel, Outlook). The position requires fluency in Swedish and English, both written and spoken. In addition, a good understanding of Danish, Norwegian and/or Finnish would be highly desirable. Ready to apply? If this sounds like the right opportunity for you, we’d love to hear from you The position is planned to start in early 2026. Please submit your application via our website: www.nearyou.se If you have any questions, please don’t hesitate to contact the recruiter for this position at erika.d.madsen@nearyou.se We review applications on an ongoing basis, so we encourage you to apply as soon as possible. In line with the General Data Protection Regulation (GDPR), we kindly ask you to exclude the last four digits of your personal identity number as well as any reference contacts in your CV/application. Please note that we do not accept applications via email. We look forward to receiving your application About us NearYou is a recruitment company with offices across 17 cities. We have grown from being one of many in the industry to becoming an active social contributor. For you as a candidate, this means an employer that truly has your back, wherever you are today and wherever you want to go in your career. In a fast-moving world, we aim to provide both security and opportunities. We support, challenge and genuinely care about how you are doing. Find out more about us at www.nearyou.se

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