Datacenter Services Manager
1 week ago
Job Summary:
Join our team as a Datacenter Services Manager and play a crucial role in ensuring the seamless operational execution at our assigned DC campus(es). Reporting to the Regional Services Manager, you'll be responsible for managing technicians, coordinating dispatches, and overseeing day-to-day activities. Your role involves collaborating with cross-functional teams, leading projects, and maintaining a high level of service excellence. If you have proven team leadership experience, excellent communication skills, and a strong background in server hardware deployment and IT Data Center Services, we invite you to apply.
Responsibilities:
- Recruit, train, and manage personnel to meet business requirements.
- Ensure compliance with customer requirements, product support, and company policies.
- Lead a high-performing, cross-functional team to deliver contracted services support.
- Foster a positive culture, embodying core tenets such as People First, Ownership Mentality, Quality, and Partnership.
- Accountable for achieving customer support SLAs and effectively communicate status, issues, and needs.
- Manage day-to-day customer relationships at the site level.
- Assist Regional Manager with overall account management as needed.
- Oversee planning and execution of site assessments, builds, transport, inventory, and deployments.
Ideal Profile
Requirements:
- Bachelor’s degree and a minimum of three (3) years of related experience, or five (5) years of server hardware deployment and IT Data Center Services.
- Proven team leadership experience.
- Strong cross-functional communication skills.
- Excellent organizational skills and attention to detail.
- Experience with engineering processes, project management methodologies, and release schedules.
- Strong problem-solving skills.
- Proficiency with Microsoft Office applications.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.
What's on Offer?
- Work within a company with a solid track record of success
- Work alongside & learn from best in class talent
- Join a well known brand within Telecommunications
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