Customer Success Manager | Norwegian speaking

Location: Stockholm, Sweden, Sweden
Date Posted: Mar 20, 2024
Category: Sales

Embark on your journey as a Customer Success Manager at Meltwater, where your daily endeavours will be dedicated to ensuring the ongoing success and satisfaction of our valued customers. We're actively seeking driven individuals like yourself to join our dynamic team and spearhead efforts to deliver exceptional experiences for our esteemed clientele. As a Customer Success Manager, your responsibilities will revolve around driving impactful outcomes through a focus on product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Coordinate the alignment of customer needs with internal stakeholders, such as Premium Support, Renewal Manager, and account managers.

Provide strategic guidance and support to drive comprehensive adoption of Meltwater solutions, ensuring maximum value for customers.

Empower clients with tools and resources to become strong advocates, fostering robust billing relationships.

Collaborate closely with customers to understand their organizational context and objectives, fostering a deep understanding of their unique needs.

Seamlessly collaborate with the Account Manager team to identify upselling and cross-selling opportunities, contributing to overall customer account growth.

Proactively support renewals by engaging with accounts ahead of renewal dates, mitigating risks, and flagging 'at-risk' accounts.

Take responsibility for the gross retention of customer accounts, ensuring a high level of customer satisfaction and loyalty.

Drive client engagement and product adoption to ensure ongoing value for customers.

Conduct onboarding and training sessions for new customers, ensuring a smooth integration with Meltwater solutions.

Collect customer feedback through executive business reviews, fostering continuous improvement and addressing evolving customer needs.

Identify and signal expansion opportunities to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring: 

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.

• Fluent in Norwegian and English.

Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.

Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.

Proactive approach in identifying and addressing customer needs and opportunities promptly.

Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.

Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.

Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a week.

The ability to legally work in the country of hire is required for this position.

What We Offer: 

Enjoy 25 days of annual paid time off plus an additional day off on your birthday

Enjoy automatic enrollment into a comprehensive insurance plan, ensuring seamless access to healthcare benefits and financial security.

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style, providing the balance you need.

Benefit from our family leave program, which grows with your tenure at Meltwater.

Thrive within our inclusive community and seize ongoing professional

Enjoy 25 days of annual paid time off plus an additional day off on your birthday Enjoy automatic enrollment into a comprehensive insurance plan, ensuring seamless access to healthcare benefits and financial security. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional Where You'll Work: Brahegatan 10, 11437 Stockholm

We are dedicated to offering equal employment opportunities to all qualified individuals, irrespective of race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status