IT Technician
2 weeks ago
Om Norla:
Norla är ett IT- och Managementkonsultföretag som drivs av kundnöjdhet. Vi arbetar i en mångkulturell miljö och vi drivs av vår princip "Mind and Heart". Vi värdesätter att våra relationer med medarbetarna säkerställer deras professionella tillväxt och framgång. Vi arbetar tillsammans i ett nätverk av stora företag för att hitta de bästa talangerna för att stödja våra kunder.
What You’ll Be Doing:
- Provide top-notch IT support to our employees, regardless of their location.
- Assess and address IT issues through various channels including IT Bars and support platforms.
- Handle escalated requests and offer personalized remote assistance for hardware and software challenges.
- Ensure the smooth operation of printers, meeting room technology, and other IT equipment across our offices.
- Administer and perform upkeep tasks for systems like Google Workspace, JAMF, and LDAP.
- Collaborate closely with different teams to maintain global alignment within the IT Support domain.
- Regularly update and create support documentation to keep our processes efficient.
- Cultivate relationships with vendors through meetings and engagements.
- Participate in projects and office setups, providing IT support and expertise.
- Serve as a key point of contact for troubleshooting and supporting our IT Support Technician.
- Assume responsibilities as an incident, problem, and change manager when necessary.
- Handle back-office duties to ensure seamless operations.
Who You Are:
- Possess 2-4 years of experience in a helpdesk environment.
- Demonstrate expertise in supporting macOS and Windows systems with a focus on customer-centric support.
- Familiarity with client and software deployment methodologies.
- Proficient in using Terminal.
- Effective communicator in English, both written and verbal.
- Embrace a growth mindset, showing curiosity and adaptability to new technologies.
- Analytical thinker with a knack for troubleshooting and suggesting improvements.
- Collaborative team player who actively engages with stakeholders to solve problems.
- Aligned with our company values and committed to embodying them.
- Self-motivated and proactive, capable of working independently and inspiring others.
- Reliable, with a sense of urgency and ability to manage multiple deadlines.
- Strong communication and customer support skills, maintaining professionalism at all levels.
- Flexible and adaptable to the fast-paced nature of our environment.
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Support Technician
1 month ago
Stockholm, Sweden Tavana IT Full timeAre you thriving in a role where you provide technical support to users and colleagues? Then this role might fit you like a glove As a 1st line support technician, you'll gain valuable knowledge within the IT industry and the opportunity to build your career. Seize the chance to grow with us. ABOUT THE ROLE First-line support in an amazing team at...