Functional Expert Customer Solutions

About AniCura

AniCura is a family of well-known animal hospitals and clinics specialized in veterinary care for companion animals. AniCura provides modern, high-quality veterinary care for pets at over 500 practices in 15 European countries and creates peace of mind for pet owners through excellent access and patient safety. AniCura has a turnover of around $1B with the aspiration to expand business through a combination of organic growth and new hospital acquisitions. Every year, AniCura’s 12.000 passionate veterinary professionals attend to three million companion animal patients. Since 2018, AniCura has been a part of Mars Veterinary Health, a family-owned company focused on veterinary care.

• Job Title : Functional Expert Customer Solutions (L&D Admin)
• Departmen t : Business Solutions (IT)
• Reports To : Head of Business Solutions
• Location : Sweden or other AniCura country office locations.
• Contract : Full Time

Department overview

At AniCura, Central IT team delivers and maintains group-wide IT solutions, supporting Finance, Marketing, and clinic operations. Reporting directly to our CIO, Central IT comprises two teams: Business Solutions and Tech. Our teams oversee IT strategy, infrastructure, security, and vendor management. We provide guidance, support, and program management for IT across all markets, serving as the main point of contact for technology-related matters within the AniCura group. Additionally, we engage with other business units within Mars and collaborate closely with the MVH Business Solutions support teams.

Role Overview

This role entails supporting the P&O and Medical L&D teams by managing AniCura's Learning Management and Talent Management Systems, as well as associated learning and translation technologies. Collaborating with the IT Tech team and P&O Systems, the role ensures operational efficiency and data accuracy across all systems. A key focus is harmonizing various systems into Cornerstone, managed by Mars Veterinary Health, and driving its implementation and customization for AniCura. Additionally, the role involves establishing processes for working with content providers and collaborating within a cross-business unit team of LMS admins across different veterinary brands

Roles and Responsibilities

• Support AniCura's content creators in managing content on the LMS platform.
• Optimize current LMS usage and facilitate transition to Cornerstone, offering improvement suggestions.
• Incorporate business insights into technical decisions and adjust timelines accordingly.
• Collaborate with Medical, P&O, and IT teams to streamline processes and document them.
• Gather, validate, and articulate functional requirements for learning & talent systems.
• Manage small to medium-sized projects, contributing to larger initiatives.
• Validate, analyze, and respond to support requests while addressing program and reporting needs.
• Uphold Mars, Inc.'s Five Principles within oneself and the team.

We also expect you to have

• 2+ years’ experience in a similar role
• Bachelor’s degree in computer science
• Knowledgeable in Talent & Learning Technologies, LMS content creation
• Fluent in English, European language proficiency a plus
• Excellent facilitation and communication skills that’s helps in seamless interaction to non-technical users
• Experience in requirement analysis, service and solution oriented mindset
• Effective team player, self-managing, stakeholder management and skilled in project management
• Preferably has worked in the veterinary field

Our offer

• Join a purpose driven company, where we’re striving to shape the future of veterinary care, together.
• An industry competitive salary and benefits package
• A stimulating work environment with good opportunities for personal development
• Freedom to take responsibility and the opportunity to influence.
• Flexible working hours, hybrid working, international, digital work environment.
• Learning and development opportunities
• The opportunity to cuddle our beloved 4-legged friends in our offices.
• We are always open for a conversation to discuss your individual needs.

If this sounds like you

Please contact Lekya Kanamarlapudi, Group Corporate Recruiter who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through clicking the apply button below.