Onsite IT Support/EUC Support

About the Role

We are looking for an experienced IT Support Engineer to provide onsite End User Computing (EUC), Infrastructure, and Hands & Feet support services. The ideal candidate will have strong desktop support experience, basic networking knowledge, data center support capabilities, and excellent customer service skills.

Key Responsibilit

iesEnd User Computing (EUC) Supp

• ortInstall, configure, and maintain desktops, laptops, peripherals, and software applicatio
• ns.Perform hardware and software troubleshooting and issue resoluti
• on.Support laptop and desktop imaging activiti
• es.Manage printers, scanners, and other non-PC devic
• es.Provide support for Microsoft Office 365 and related applicatio
• ns.Install and troubleshoot compliance and security softwa

re.IT Asset & Inventory Managem

• entMaintain IT asset inventory and stock recor
• ds.Coordinate hardware procurement and vendor support activiti
• es.Work with OEM vendors for hardware repairs, spare replacements, and troubleshooti

ng.IMAC Servi

• cesPerform Install, Move, Add, and Change (IMAC) activities for IT asse
• ts.Support mobile devices and workplace technology equipme

nt.VIP & Meeting Room Supp

• ortDeliver high-touch VIP support servic
• es.Assist with conference room technologies, audio-visual systems, and meeting setu
• ps.Coordinate with third-party vendors for conference room installations and maintenan

ce.Network & Infrastructure Supp

• ortInstall and configure network and shared printe
• rs.Perform L1 troubleshooting for LAN connectivity issu
• es.Good understanding of DHCP, DNS, and basic network concep
• ts.Provide Hands & Feet support for backend infrastructure tea

ms.Data Center & Server Supp

• ortSupport physical servers, storage, backup, and network devic
• es.Perform server mounting, movement, racking, and stacking activiti
• es.Assist with device reboots, console connections, cable replacement, SFP insertion/removal, and hardware chec
• ks.Label racks, network devices, and infrastructure componen

ts.Documentation & Complia

• ncDocument incidents, resolutions, and troubleshooting ste
• psMaintain accurate records for knowledge management and audit purpos
• esStrictly adhere to defined Service Level Agreements (SLA

s).Required Ski

• llsStrong Desktop Support and EUC experie
• nceWindows and Mac device supp
• ortMicrosoft Office 365 administration and supp
• ortPrinter and peripheral troubleshoot
• ingKnowledge of DHCP, DNS, and LAN connectivity troubleshoot
• ingExperience with IT asset management and inventory cont
• rolHands & Feet support experience for servers, storage, backup, and networking equipm
• entExcellent communication and customer service ski
• llsAbility to support recurring meetings, events, and occasional after-hours activit

ie