HR / Immigration Admin

Job Overview:

The Immigration Specialist applies their conceptual knowledge of Immigration and, with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving many straightforward Immigration problems. They will be responsible for analyzing possible solutions using standard procedures and building knowledge of the company, processes, and customers. The Immigration Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations by analyzing possible solutions using technical experience, judgment, and precedents.

Essential Qualifications and Education:

• Bachelor's degree in HR, Legal, Business Management, or any related field is preferred
• 3+ years of experience managing corporate immigration cases
• Project management experience, including development and implementation of process improvement plans and coordination of high-volume caseload
• Experience working in a globally matrixed environment
• Experience resolving complex immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances
• Extensive knowledge of immigration trends and processes
• Experience in building and enhancing an immigration program
• Experience guiding employees, managers, recruiters, or HR on sensitive and confidential matters
• Good working knowledge of Microsoft Word, Excel, and Outlook

Key Tasks and Responsibilities:

• Provide written and verbal immigration advice and procedural information to employees, family members, and internal partner teams on a variety of immigration applications as a subject matter expert
• Provide accurate documentation to employees, internal stakeholders, and the authorities
• Balance big-picture thinking while paying close attention to detail to ensure smooth delivery
• Own employee immigration processes from end to end, providing regular, responsive, and proactive updates
• Delight employees with clear, concise, and carefully considered communications at every step of the process
• Develop tailored immigration strategies to address complex situations
• Interpret a wide array of internal and external policy and process resources to obtain, simplify, and operationalize information and strategy
• Interpret legislation and application of immigration regulations, supporting legislative or policy changes
• Drive and support the development of a successful immigration program by identifying opportunities for process improvement and developing improved systems and policies
• Engage, collaborate, and partner with internal stakeholders to ensure the fulfillment of compliance obligations
• Develop protocols and frameworks to improve and streamline the compliance culture
• Respond to escalation by conducting in-depth root cause analysis and developing swift corrective actions
• Make case-level and programmatic recommendations to improve the overall user experience