H&M HOME Store Manager

2 weeks ago

Stockholm, Stockholm, Sweden TN Sweden Full time

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The role as Store Manager (SM)
As Store Manager at H&M Home, you have the important role to create an excellent and inspiring shopping experience for our customers every day. The role as Store Manager is to lead and develop your team to achieve budgeted and planned sales and profitability targets, through providing excellent customer service and ensuring optimal and efficient store operations. As Store Manager, your responsibilities are divided into five parts: Customers, Colleagues, Procedures, Planning and Results & Profitability. You are an ambassador for the brand and together with the team, you strive to exceed customer expectations and drive selling on the sales floor, that's where it all happens

Your responsibilities
The job of a SM comes with lots of responsibility – and lots of fun. Your to-do list includes:

  1. Provide excellent customer service in your store and coach your team to always keep our customer top of mind.
  2. Follow up on sales goals and budgets to optimise profit.
  3. Recruit, train and develop your team.
  4. Set an example for your team by always acting in line with H&M Group values, H&M Home brand DNA and H&M Group Global leadership expectations.
  5. Ensure best practice of store activities and back office procedures.

Your profile
We are looking for a strong and passionate leader who thrives in a fast-moving environment full of customers to please, employees to guide, and high-set business goals to reach. Your personal qualities also include:

  1. A passion about customer service, people, and interior design.
  2. A great result-driven attitude.
  3. Being well-organised and able to cope with a large workload.
  4. Ability to prioritise and plan ahead for efficient workflow, staffing, and development.
  5. An analytic and reflective mindset to constantly improve store profitability.
  6. A positive and coaching attitude, and a willingness to learn and improve.

Qualifications
B1 level of English is mandatory to communicate with all levels in the business.

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