Field Service Technician

2 weeks ago


Jönköping, Jönköping, Sweden WTS Energy Europe Full time

We are seeking a skilled and dedicated Field Service Technician in Sweden to ensure the optimal performance and safety of energy systems / medium - high voltage installations. As a Field Service Technician, you will play a crucial role in maintaining customers' satisfaction by executing annual maintenance plans, diagnosing and repairing systems, and upholding our commitment to safety and quality.

Responsibilities:

  • Execute company's annual maintenance plans, prioritizing system health and safety.
  • Analyze, diagnose, and perform maintenance and repairs on company's customer systems.
  • Replace and install components as necessary to ensure system functionality.
  • Assess the impact of field procedures on customer operations.
  • Collect and record relevant data for system diagnostics and repairs.
  • Collaborate with Support Engineers to identify and resolve system malfunctions promptly.
  • Maintain company's contractual obligations by optimizing system uptime and adhering to response times and deadlines.
  • Drive customer satisfaction by delivering world-class support.
  • Identify and recommend improvements to enhance company's support processes, products, or services.

Requirements:

  • Command of the English and Swedish languages in word and writing
  • Highly flexible and self-organized.
  • Willingness to work in shifts, including on-call, weekends, and evenings.
  • Ability to travel internationally as needed (role expected to be on the road 75% or more).
  • Vocational College (MBO 4) in Electrotechnology or equivalent.
  • Experience or knowledge of Power Electronics.
  • Previous experience in field service within a technical and B2B environment.
  • NEN 3140/3840 certification or willingness to acquire.
  • Aware of the local EHS legislation
  • Valid driver's license (B).
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