Technical Sales Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The world's biggest resource challenge isn't producing more energy, but using energy more intelligently.

We're looking for a Technical Sales Engineer passionate about helping utilities build the intelligent electric grid that powers a sustainable future.

Join us at the forefront of digital transformation in energy, where edge intelligence, AI, and grid modernization enable utilities to integrate renewables, electrify transportation, and create a more resilient world. Your work will directly influence how energy is generated, managed, and consumed—reducing all energy waste, improving efficiency, and helping communities achieve their climate goals.

Duties and Responsibilities

• Develop a strong understanding of the company’s offerings and electricity utility business models to maximize revenue opportunities.
• Match customer requirements to effective technical solutions.
• Lead the technical aspects of RFP/RFI responses and support proposal development. Support proposal and RFP development by contributing clear technical narratives, solution architectures, and partner storylines where deeper technical input is required.
• Maintain strong knowledge of metering (electricity/heat/water/gas), HES, MDMS, and AMI system integration in cloud and on-premise environments.
• Maintain working knowledge of relevant communication protocols (Cellular, RF mesh, NB-IoT, LTE CATM/M1, LoRa, PLC, etc) and metering standards (DLMS/COSEM, Mbus, SCADA, etc).
• Work closely with Solution Architects to develop competitive offerings and present them effectively, while also acting as a Solution Architect when required.
• Coordinate cross-functional input to support the sales process.
• Monitor market trends and share relevant insights with Product Management.
• Monitor the competitor and partner landscape to identify threats and opportunities.
• Identify new sales opportunities within existing accounts.
• Act as the primary customer liaison for technical engagements. Respond to customer enquiries, resolve technical issues within agreed SLAs and timescales, and log actions on the appropriate corporate systems.
• Maintain regular customer contact and visits to provide technical support and training.
• Engage subject matter experts as needed to support complex cases.
• Share customer feedback, complaints, and recurring issues with relevant teams to support continuous improvement.
• Support the development and maintenance of knowledge base and customer support materials.
• Design, deliver, and continuously improve inclusive, high‑impact product demonstrations across Itron’s solution portfolio, clearly linking technical capabilities to customer outcomes and business value.
• Lead customer‑focused, lab‑based evaluations that validate integrated solutions, build trust, and support complex, high‑priority sales pursuits in regulated utility environments.
• Document and maintain demo workflows, lab configurations, and partner integration blueprints to enable consistent, scalable execution across field and partner teams.
• Build, manage, and improve virtual lab and evaluation environments to support agile experimentation, solution validation, and rapid response to customer needs.
• Drive technical integration with partner technologies, creating reusable, validated solution environments that strengthen the “Itron Inside” ecosystem.
• Collaborate closely with Product Management and Services to ensure demonstrations reflect product roadmaps, deployment realities, and customer priorities.
• Create internal tools, scripts, videos, and enablement assets that improve access to consistent, high‑quality demonstration materials.
• Maintain and improve a centralised Itron Demo Channel to support knowledge sharing and continuous improvement across internal and partner communities.

Required Skills and Experience

• Prior experience in technical sales engineering, solution engineering, product management, or a similar customer‑facing technical role with a strong commercial mindset and the ability to identify customer needs, position technical solutions, and support revenue growth.
• Demonstrated experience with Grid, Distribution Service operator, Advanced Metering Infrastructure (AMI), utility enterprise platforms, and enterprise‑scale system integration.
• Strong technical storytelling, presentation, and demonstration skills, with the ability to translate complex concepts into clear, customer‑focused value propositions.
• Hands‑on experience building and managing virtual lab environments and leading structured solution evaluations.