Senior Customer Success Manager

Found in: beBee jobs SE - 2 weeks ago

Stockholm, Stockholm, Sweden Adobe Full time

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

The Opportunity

From the moment we wake up in the morning until we go to bed at night, consider the media consumed, the adverts seen, the apps used, the websites we browse, and all the shopping done online throughout the day. Chances are that every single one of those interactions, every single experience, was touched by an Adobe product.

We have a fantastic opportunity open to join our dynamic team as a Senior Enterprise Customer Success Manager in Stockholm or Copenhagen This senior-level role focuses on leading a customer portfolio, acting as a key contact and digital advisor throughout their Adobe solutions lifecycle. Your mission: drive adoption and utilization, collaborate with sales and solution teams for successful renewals, and occasionally visit customers onsite. Ideal for those with a design/creative background and stellar account management skills, ready to connect with designers, IT-managers, and executives at all levels alike.

What you'll Do

You will be instrumental in our customers' digital journey in the Nordic region. Your role will involve:

  • Leading customer engagement and activities to ensure customer satisfaction throughout their Adobe journey.
  • Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.
  • Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
  • Conduct customer workshops, and workflow assessments and demonstrate our solutions and the business benefits they bring to our customers.
  • Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.
  • Establish and lead all aspects of adoption and usage/development of standard methodologies to continually drive incremental value and return on investment.
  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
  • Drive regular governance with customers to report on critical metrics, and raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.
What you need to succeed
  • Experience in post-sales account management or passion for customer success.
  • A good understanding of design workflows and digital trends
  • A high competence in establishing relationships at end-user and senior decision-maker levels within enterprise organizations.
  • A highly responsive and have a customer-centric approach.
  • Be highly self-managed, reliant, responsive, and able to prioritize.
  • A strong desire to invest in your own professional and personal development, whereby you will take ownership over acquiring additional skills and knowledge beyond that required by the organization and the day-to-day demands of their role
  • Organizational skills and a structured working approach, ability to deal with several different activities in parallel.
  • Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.
  • Business proficiency in English and Swedish/Danish with clear communication skills verbally and in writing. Any additional Nordic languages is welcomed as well.

As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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