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Finnish Speaking Technical Support Moving package
4 months ago
Ref: Function: Customer Service
Work Model: On-Site
Location: Sweden | Gothenburg
Required Language: Finnish
Contract Type: Permanent
Employment Type: Full Time
Closing Date: 03/06
Foundever tarjoaa jännittävän työpaikan, jossa jokainen päivä on erilainen. Tulet avustamaan suomenkielisiä asiakkaita ja kuulumaan mukavaan suomalaiseen tiimiin.
Tarjoamme palkallisen tuotekoulutuksen työsuhteen alussa, sekä järjestämme säännöllisesti jatkokoulutusta, jotta pysyt ajan tasalla koko työsuhteesi ajan.
Työskentelemme paljon henkilökohtaisen palautteen ja kehityksen kanssa, joten mahdollisuudet sekä henkilökohtaiseen kasvuun että urakehitykseen ovat hyvät.
Etsimme ongelmanratkaisusta kiinnostunutta henkilöä, joka rakastaa asiakaspalvelua. Työtehtäviin kuuluu pääosin asiakkaiden avustaminen puhelimen, sähköpostin ja chatin välityksellä. Asiakkaamme on maailmanlaajuinen yritys, ja avustamme heidän asiakkaitaan erilaisten tuotteiden kanssa, joihin lukeutuvat muun muassa kodinelektroniikka, älypuhelimet sekä TV-tuotteet.
Viihtyäksesi roolissa tulee sinun ensisijaisesti olla halukas ratkaisemaan ongelmia. Olet rauhallinen, hyvä kuuntelija sekä täsmällinen. Tulet kommunikoimaan erilaisten asiakkaiden kanssa, joten on tärkeää, että olet luonteeltasi empaattinen ja kärsivällinen. Työskentelemme kohti erilaisia tavoitteita, joten meille on tärkeää, että olet vastuuntuntoinen sekä hyvä työskentelemään ryhmässä.
Kyky työskennellä arkisin 07.00–19.00 (paikallista aikaa) ja viikonloppuisin paikallista aikaa. Palvelemme asiakkaitamme vuoden jokaisena päivänä, mukaan lukien pyhät.
Keitä Me Olemme?
Meillä Foundeverillä on työntekijää yli yhteyskeskuksessa ympäri maailmaa, joissa autamme asiakastamme maksimoimaan asiakaskokemuksen ja edistämään uskollisia asiakkaita.
Mottomme kuuluu: Create your best moments ja se ohjaa vahvasti yrityskulttuuriamme.
Vaatimukset
- Sujuva suomen ja englannin kielen taito suullisesti ja kirjallisesti.
- Ei rikosrekisteriä.
- Perustiedot tietokoneen käyttämisestä.
Katsotaan Eduksi
- Sujuva ruotsin ja norjan kielen taito suullisesti ja kirjallisesti.
- Aikaisempi kokemus asiakaspalvelusta tai muusta palvelualasta.
- Kokemus myynnistä.
- Kiinnostus teknologiaan.
Työn Yksityiskohdat
Työsuhde: Pysyvä työsuhde, koeaika 6 kuukautta
Työaika: Kokopäiväinen
Työpaikka: Göteborg, Lindholmen
Palkka ja edut: Kuukausipalkka työehtosopimuksen mukaisesti, kielilisä, wellness-lisä ja mahdollisuus bonukseen. Tarjoamme myös muuttopaketin, sekä matkakulujen korvausta.
