Deskside Engineer

Responsibilities Requirements to Onsite Support, incl. VIP Support For Onsite Services, the support shall be included: Warranty Service Software Service Break Fix Service Cost Proposals IMAC Technical Courier Service PC or Mobile device Replacement Unit Stock Additional Resourcing Onsite/Project Delivery Hardware lifecycle management in ServiceNow Printer and in house accessories (screen, desktop etc) Hardware connection like LAN cable reseating and connection/ disconnection with the guidance on Infrastructure team. Onsite support shall also include our AV management system on a day to day basis including: Video support, Problems with HDMI cables and presentation (change of HDMI cables), Problems with end users using presentation/sound, Problems with outlook bookings (Wrong room/Wrong Meeting ID/No able to book room) (Forward meeting to a meeting room can fix many thinks) (only inside outlook), Problems with Touch panels (Almost every time broken PDS cables), Problems with dialling in to a meeting (OBTP or via Join MS-Teams app) (Often check the data of the meeting invitation) & Physical onsite support in the room or if a video system needs RMA or other type of onsite service. This position requires all days to work from office at Hammarby allé , Stockholm , Swden. Essential Skills Required Solid understanding of computer hardware and software: This includes knowledge of components, operating systems (Windows, macOS, Linux), and popular applications (Microsoft Office Suite, etc.). Troubleshooting expertise: You should be able to identify, diagnose, and resolve technical issues efficiently. Familiarity with networking fundamentals: Understanding of basic networking concepts like IP addresses and protocols is beneficial. Comfort with remote desktop tools: Being adept at using tools for remotely connecting to and providing support is essential. Excellent communication: You'll need strong written and verbal communication skills to explain technical concepts to users in a clear and concise way. Customer service focus: A patient, helpful, and positive attitude is key for providing excellent customer support. Problem-solving skills: Being resourceful and analytical will help you identify the root cause of issues and develop solutions. Time management and organization: You'll likely be juggling multiple tasks simultaneously, so strong organizational skills are crucial.
Employment Experience Required years of experience in the industry as a Service Desk / Desk Side Support. Language Fluent in Swedish and English written and Verbal

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