Smart Sales Program Expert

1 week ago

Lund, Skåne, Sweden Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

Are you a professional with an excellent business mindset, customer understanding and interest in partnering with teams across the globe, then you should apply for this.

We are looking for a Smart Sales Program Expert for the Sales Management & Customer Service team within Marketing Operations. Your key focus is supporting a group of markets in Smart Sales (CRM, CPQ and Marketing Automation) activities.

You will follow up the transformation journey, discussing adoption progress through regular interaction with markets. You will be coaching and training Business Experts and/or end-users. Establishing best practices and manage ServiceNow tickets raised by markets. Aim is to reach a common routine, where Sales & Marketing teams share the latest update on their sales activities with prospects and customers, creating the visibility in the organization to prioritize activities and decide on next steps to drive growth in line with the business strategy.

In this role, you will report to the Customer Experience & SmartSales Centre of Excellence manager. The location is EMEA region and requires providing support across different time zones on need basis.

What you will do
  • Maintain Smart Sales Driver and Business Expert / CPQ Specialist network through regular meetings with Market Groups and/or Project centres.
  • Coach markets to drive adoption of Smart Sales and establish best practices.
  • Identify knowledge gaps and support in delivering Trainings & User guides.
  • Analysis & follow-up of future sales pipeline along with usage and feedback to stakeholders.
  • Manage ServiceNow Tickets (incl. enhancements requests).
We believe you have
  • You have a Pro-active approach, Can-Do mentality and are adaptable to changing situations and different cultures.
  • Building successful relations with stakeholders comes natural to you and you know how to get things done, both through formal channels and the informal network.
  • You are a good communicator with strong presentation skills and are fluent in speech and writing in English.
  • You have a relevant level of business understanding and have a couple of years working experience in e.g. Customer and/or sales teams.
  • CRM - CPQ experience is required and you have a good knowledge of Power Point, Excel and PowerBi.

To succeed in this position, you need to be passionate, result driven and structured. You have an ability to define what is required in a dynamic environment and prioritise activities. We believe you are a team player, who enjoys working in an international environment, driving business transformation and collaboration.

You have excellent communication skills and have a proven ability to develop effective relationships and gain credibility on all levels in an international organisation. You are open minded, able to listen to your stakeholders, and show a high level of customer orientation along with the drive for productivity with a strong service mindset.


We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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